Customer Experience Director

5 days ago


Willmar, Minnesota, United States Dunhams Sports Full time
About the Role

We are seeking an experienced Customer Experience Director to join our team at Dunham's Sports. As a key member of our management team, you will be responsible for driving customer satisfaction, improving store operations, and developing a high-performing store team.

About Us:

Dunham's Sports is a leading retailer of sporting goods, with over 240 stores across the Midwest. We offer a fun, fast-paced work environment with opportunities for professional growth and development.

Responsibilities:

  • Develop and implement strategies to improve customer satisfaction
  • Lead and train a team of sales associates to provide exceptional customer service
  • Manage store operations, including opening and closing procedures
  • Analyze customer feedback to inform business decisions

Requirements:

To be successful in this role, you will need:

  • 5 years of retail management experience
  • Strong leadership and communication skills
  • Ability to work varied hours, including evenings and weekends
  • Knowledge of sporting goods merchandise preferred

Benefits:

  • Competitive salary: $55,000 - $65,000 per year
  • Merchandise discount
  • Health, dental, and vision coverage
  • 401(k) retirement plan


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