Customer Service Representative
4 days ago
Job Summary:
We are seeking a skilled Customer Service Representative to join our team at Community Health Service Inc. in Willmar, MN. As a key member of our healthcare organization, you will be responsible for providing exceptional customer service to patients and families through phone and front desk interactions.
Key Responsibilities:
- Answer and manage high-volume calls, ensuring timely responses and resolving patient inquiries efficiently.
- Assist patients with registration, updating their information, and processing payments in a friendly and courteous manner.
- Familiarize yourself with the Electronic Health Record (EHR) system to access patient charts and update relevant information.
- Maintain accurate records, including phone notes and collection documentation.
- Collaborate with other departments to ensure seamless communication and efficient workflow.
About Us:
Community Health Service Inc. is a private, non-profit organization dedicated to providing high-quality healthcare services to migrant and seasonal farm workers and their families. We strive to create a welcoming environment where everyone can receive quality care.
Requirements:
- High school diploma or GED required
- Medical Administration Certificate or 2 years of experience in medical reception preferred
- Excellent communication and interpersonal skills
- Bilingual English/Spanish speaking skills preferred
Benefits:
- Competitive salary: $42,000 - $55,000 per year
- Paid time off, holidays, and snow days
- 401K retirement plan with company match
- Health, dental, and vision insurance
- Loan reimbursement options available for eligible employees
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