Customer Service Representative

4 days ago


Willmar, Minnesota, United States Community Health Service Inc. Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Community Health Service Inc. in Willmar, MN. As a key member of our healthcare organization, you will be responsible for providing exceptional customer service to patients and families through phone and front desk interactions.

Key Responsibilities:

  • Answer and manage high-volume calls, ensuring timely responses and resolving patient inquiries efficiently.
  • Assist patients with registration, updating their information, and processing payments in a friendly and courteous manner.
  • Familiarize yourself with the Electronic Health Record (EHR) system to access patient charts and update relevant information.
  • Maintain accurate records, including phone notes and collection documentation.
  • Collaborate with other departments to ensure seamless communication and efficient workflow.

About Us:

Community Health Service Inc. is a private, non-profit organization dedicated to providing high-quality healthcare services to migrant and seasonal farm workers and their families. We strive to create a welcoming environment where everyone can receive quality care.

Requirements:

  • High school diploma or GED required
  • Medical Administration Certificate or 2 years of experience in medical reception preferred
  • Excellent communication and interpersonal skills
  • Bilingual English/Spanish speaking skills preferred

Benefits:

  • Competitive salary: $42,000 - $55,000 per year
  • Paid time off, holidays, and snow days
  • 401K retirement plan with company match
  • Health, dental, and vision insurance
  • Loan reimbursement options available for eligible employees


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