Implementation Manager
4 weeks ago
Job Summary
Connexure is seeking a skilled Implementation Manager to lead the successful adoption and integration of our software solutions for clients. As a key member of our team, you will be responsible for ensuring seamless onboarding and empowering clients to unlock the full potential of our products.
Key Responsibilities:
- Spearhead implementation projects, coordinating resources, setting timelines, and ensuring on-time delivery of our solutions that meet client needs.
- Collaborate closely with sales to understand pipeline of new customers, customer needs, internal requirements, and technical challenges.
- Work with cross-functional teams to execute implementation plans that set clients up for success.
- Conduct comprehensive training and knowledge transfer sessions to enable clients' technical teams and end-users to effectively utilize our solutions.
- Foster strong relationships with new clients to build credibility and trust, serving as a trusted advisor throughout the implementation process and beyond.
- Provide hands-on technical support and guidance to new customers during the implementation process.
- Gather feedback from clients to identify pain points and collaborate with product teams to drive continuous improvement.
Requirements:
- Proven experience in implementation, project management, or technical consulting roles, preferably in the self-funded medical insurance industry.
- Strong technical knowledge and hands-on experience with implementing software products.
- Excellent communication and presentation skills, with the ability to explain complex concepts to non-technical audiences.
- Strong problem-solving and analytical skills, with the demonstrated ability to execute implementation plans and guide clients effectively.
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