Funeral Service Coordinator

2 weeks ago

South Sioux City, Nebraska, United States Park Lawn Memorial Group, LLC. Full time
Job Summary

We are seeking a skilled and compassionate Funeral Director to join our team at Park Lawn Memorial Group, LLC. As a Funeral Director, you will be responsible for providing exceptional service to client families, ensuring that their end-of-life memorialization expectations are met.

Key Responsibilities
  • Consult with client families to create personalized services that meet their needs and preferences.
  • Coordinate all aspects of funeral services, including visitations, ceremonies, and burials.
  • Ensure that all necessary documents, such as obituaries and death certificates, are completed accurately and efficiently.
  • Collaborate with clergy, other presiding persons, and community leaders to ensure a smooth and respectful funeral process.
  • Utilize technology to record merchandise selections, enter contracts, and complete necessary forms.
  • Plan and conduct visitations and services, ensuring that each detail is attended to.
  • Supervise and assist employees participating in services, ensuring that they understand their roles and are representing the company professionally.
  • Prepare the deceased for viewing, including dressing and casketing.
  • Place caskets or remains in visitation areas, setting up the space to meet client family wishes.
  • Direct and usher families and attendees to and from the funeral service.
  • Supervise and assist in the transportation of client families, ensuring timely departures and arrivals.
  • Arrange and coordinate the shipment of remains to and from other cities and locations.
  • Instruct and oversee the work of Apprentice Funeral Directors on services and paperwork.
  • Perform removals and transfers of individuals into Park Lawn's care as needed.
Requirements
  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • Minimum two years of experience as a licensed Funeral Director.
  • Valid and applicable state Funeral Director License; reciprocal across states and in good standing.
  • Valid state-issued driver's license in good standing and acceptable driving record.
Preferred Qualifications
  • Ability to read, write, and speak English fluently. Bilingual is a plus.
  • High degree of overall computer proficiency.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Ability to effectively present information to client families, co-workers, and leadership.
  • Demonstrated willingness to participate in growing market share through active, personal participation in complimentary, community-based organizations.
  • Ability to communicate effectively with internal and external customers, community leaders, and grieving client families.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
  • Ability to maintain a positive attitude and working environment through organization and communication.
  • Ability to actively listen to the needs of client families.
  • Attention to detail, follow-through, and ability to work in a team setting.
  • Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.
  • Ability to work independently with little or no supervision.
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The duties associated with this position are generally performed in an indoor office setting; however, some duties may be performed outdoors.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, body lift, casket handling/transport devices, personal or company-owned vehicle.
  • Employees in this role must have sufficient strength and manual dexterity and must be willing to work safely and comply with the Company's safety procedures, including wearing any personal protective equipment that may be required.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
  • Performance of this position's duties also requires power reaching, pushing, and pulling.
  • Employees in this role must be able to perform job duties when awakened from a sound sleep.
  • This position's duties require routine exposure to chemicals and/or blood-borne pathogens. Exposure risk is considered: High
  • Employees must be able to drive a company vehicle and maintain a good driving record and must be insurable under company vehicle insurance.
  • Overtime is sometimes necessary or required.
Travel
  • This position may require up to 10 percent out of area and overnight travel.
  • Travel is primarily local occurring during the business day.

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