Customer Service Leader
4 weeks ago
Job Opportunity
MAPCO is seeking a dedicated and customer-focused individual to join our team as a Customer Service Leader. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our convenience stores.
Key Responsibilities:
- Meet and exceed customer service standards
- Follow cash control policies and procedures
- Adhere to laws and regulations regarding the sale of government-regulated products and services
- Obey company and health department safety guidelines for food preparation
- Detail cleaning of store interior and exterior according to company standards
- Stock and rotate products, including coolers and freezers
- Complete training activities and pass minimum job performance standards
- Follow company general rules of conduct and code of ethics
- Motivate sales associates to grow store sales and profitability using suggestive selling techniques
- Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines
Core Competencies:
- Time Management: Value time and use it effectively and efficiently
- Action Oriented: Enjoy working hard and seizing opportunities
- Customer Focus: Act with customers in mind and dedicate to meeting expectations
- Determination: Pursue everything with energy and drive
Requirements:
- Customer service experience desired
- Ability to perform multiple tasks at one time
- Read, understand, and speak English at an eighth-grade level
- Comprehend and perform basic math skills
- Understand, comprehend, and perform basic computer and point-of-sale skills
MAPCO is an Equal Opportunity Employer
We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability status, protected veteran status, or any other characteristic protected by law.
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