Appointment Center Manager

22 hours ago


Berlin, New Jersey, United States Professor Gatsby's Heating and Cooling Full time
About the Role

We are seeking a highly skilled Appointment Center Manager to join our team at Professor Gatsby's Heating and Cooling. As a key member of our operations team, you will be responsible for managing our appointment center, ensuring seamless customer experiences, and driving business growth.

Key Responsibilities
  • Manage and optimize appointment scheduling to meet customer needs and business objectives
  • Lead and develop a high-performing team of customer service representatives
  • Analyze key performance indicators (KPIs) to identify areas for improvement and implement process changes
  • Collaborate with cross-functional teams to ensure effective communication and coordination
  • Develop and implement training programs to enhance customer service skills and product knowledge
Requirements
  • 3+ years of experience in a customer-facing role, preferably in a call center or appointment center environment
  • Proven track record of leadership and team management
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office and other productivity tools
What We Offer
  • A competitive salary range of $75,000 - $85,000
  • A comprehensive benefits package, including health insurance, 401(k) match, and paid time off
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
About Us

Professor Gatsby's Heating and Cooling is a leading provider of HVAC services and products in the Turnersville, NJ area. We pride ourselves on delivering exceptional customer service and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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