Training Manager
3 weeks ago
**Job Summary:**
We are seeking a highly skilled and experienced Training Manager to join our team at Eco-Life Employment Group. As a Training Manager, you will be responsible for supervising the implementation, monitoring, and evaluation of assigned training staff along with new and existing Customer Service Representatives.
The ideal candidate will have a strong background in leadership, facilitation, and problem-solving skills to ensure effective and efficient employee training. Additionally, you should possess excellent coaching, motivating, practical judgment skills, and excellent communication (written and verbal) and interpersonal skills.
**Responsibilities:**
- Supervise the implementation, monitoring, and evaluation of assigned training staff
- Train new and existing Customer Service Representatives on specific issues or initiatives
- Develop and deliver training and development materials for the Customer Service Section
- Prepare and deliver performance reviews, provide ongoing coaching and feedback, approve time off requests, and monitor daily time and attendance
**Requirements:**
- High School diploma or G.E.D. equivalent required from accredited institution
- Two years of experience in Customer Service/Relations, public comment, or call center environment
- Minimum three (3) years' previous relevant leadership or supervisory experience required
**Salary:** $60,000 - $80,000 per year
**Benefits:**
- A comprehensive benefits package, including health insurance, 401(k), and paid time off
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