Training Specialist

2 weeks ago

Oak Park, Illinois, United States Self-Help Federal Credit Union Full time

ABOUT US:

Self-Help has been dedicated to addressing economic disparities since 1980, particularly in communities that have encountered systemic obstacles in wealth accumulation.

Our mission revolves around fostering and safeguarding ownership and economic prospects.

In essence, we advocate for economic justice, ensuring that all communities possess the essential infrastructure necessary for prosperity, including access to quality education and fresh food sources, thereby supporting opportunities at the neighborhood level, irrespective of demographics, income, or wealth.

Since our inception, we have continuously explored innovative methods to advance economic justice:
from offering fair and accessible loans to collaborating with partners to urge lawmakers to reform unjust policies.

We are in search of a Training Specialist to become a part of our team.ROLE OVERVIEW:

Assist in the design and implementation of training programs for all credit union operations and branch personnel, delivering training in member services, product offerings, compliance, new hire branch operations, account management, and procedural guidelines.

Responsible for organizing, coordinating, communicating, monitoring, and managing logistics for training sessions.

KEY RESPONSIBILITIES:

Training Delivery:
Plan, coordinate, and facilitate training sessions both in-person and through online platforms.

Act as a primary instructor for credit union training programs, including new hire branch operations and account management classes. Collaborate in the development and upkeep of training presentations, quick reference materials, and instructional content.

Support the Training team with the following tasks:
Coordination and scheduling of training for branch personnel, including assigning and organizing training sessions using the organization's systems.
Maintain training records for employees utilizing the organization's database.
Evaluate the effectiveness of training methodologies, assess training outcomes, and identify areas for improvement.
Participate in the rollout of new training delivery systems as required.

ADDITIONAL DUTIES:

Ensure compliance with all mandatory training and annual requirements related to BSA, OFAC, and Identity Theft.
Assist in the training and integration of new products and procedures as necessary.
Enhance internal communication among staff through the maintenance of newsletters, blogs, intranet updates, etc.
Provide support to employees through various communication channels.
Regularly monitor and respond promptly to training inquiries and requests.
Stay informed about emerging trends and tools in training and the credit union sector.
Perform other responsibilities as assigned.


QUALIFICATIONS:


High School diploma with a minimum of 4 years' experience in a retail financial institution or a combination of relevant experience and/or a Bachelor's degree in business, education, instructional design, or a related field.
Bilingual proficiency in English and Spanish.
Experience in nonprofit or financial services sectors.
Demonstrated skills in instructional design, training facilitation, and webinar delivery.
Comfort in conducting both in-person and online training sessions.
Ability to deliver engaging and effective training.
Proficient in MS Office applications (PowerPoint, Word, Excel, Publisher, Teams, and Outlook).
Familiarity with Learning Management Systems (LMS) software (e.g., Cornerstone or equivalent).
Knowledge of credit union and banking terminology commonly used in daily communications within the industry is preferred.

Self-Help is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military and veteran status, class, or family status.

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