Hotel Operations Manager

2 weeks ago


Philadelphia, Pennsylvania, United States Homewood Suites Full time
Job Title: General Manager

At Homewood Suites, we are seeking a highly skilled and experienced General Manager to lead our hotel operations. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including guest relations, front desk, housekeeping, maintenance, finance, team building, and staff development.

Key Responsibilities:
  • Maximize profit through effective staffing, revenue generation, and cost control measures.
  • Focus on improving and maintaining benchmark service scores.
  • Respond to guest requests, concerns, and problems to ensure guest satisfaction.
  • Oversee staffing and development of the property executive team/department heads and line employees.
  • Supervise workforce management activities, including performance reviews, discipline, and training.
  • Consistently demonstrate a professional and positive attitude when communicating with guests and associates.
  • Oversee the operation and execution of the Homewood Suites breakfast bar 7 days a week.
  • Maintain and implement Homewood Suites Brand Standards as needed and required.
  • Create, enforce, and execute hotel business objectives and goals.
  • Handle emergency situations and other incidents.
  • Coordinate activities via instructions to department heads and supervise execution.
  • Be accountable for responsibilities of department heads in their absence.
  • Lead various internal and external meetings.
  • Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc.
  • Maintain adherence and promotion of Company's corporate identity.
  • Develop and maintain good working relationships with public authorities, community relations, and key contacts.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other tasks/duties as requested by management.
Qualifications:
  • Bachelor's degree in hospitality or related field; or, equivalent training and experience.
  • Minimum 3 years of experience in hotel management, with at least 2 years in managing staff.
Skills and Abilities:
  • Excellent communication skills.
  • Proficiency with Outlook, Word, Excel, and PowerPoint.
  • Experience with hotel operation systems.
  • Skillful in project planning and able to prioritize tasks.
  • Excellent managerial and leadership skills.
  • Proactive and results-driven.
  • Both a team player and captain (hands-on).
  • Ability to adapt vision and proven flexibility.
  • Attention to details, good organizational skills, and efficient time management.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.


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