Client Support Specialist

1 day ago


Charlottesville, Virginia, United States vacle Full time

About Our Company

We are a rapidly growing company seeking an experienced Customer Service Representative to join our team. As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients.

Job Summary:
  • Deliver outstanding customer service to our clients.

We offer a competitive salary of $42,000 per annum, based on your qualifications and experience. You will also have opportunities for professional growth and development, including training programs and mentorship.

Responsibilities:
  1. Provide clear and concise information to customers regarding our products and services.
  2. Understand our services during the job training.
  3. Act as a liaison between our company and the clients, ensuring that customer needs are met.
  4. Keep track of customer issues and resolve them efficiently.
  5. Collaborate with colleagues to achieve team goals and objectives.
Requirements:
  • Bachelor's degree in any discipline; High School Diploma with relevant experience will also be considered.
  • 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
  • Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
  • Knowledge of social media will be an added benefit.
  • Ability to provide results under pressure.
  • Excellent communication and interpersonal skills.
  • Good problem-solving skills.


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