Hotel Operations Director
2 weeks ago
About the Company:
Courtyard Seattle SeaTac Airport, a hotel owned and operated by an independent franchisee, Magna Hospitality Group, offers a unique work environment that values its team members.
Overview:
We are seeking a passionate and experienced Front Office Manager to lead our guest services team. As a member of our dynamic team, you will have the opportunity to develop your leadership skills and contribute to delivering exceptional experiences for our guests.
Responsibilities:
- Training and Coaching: Develop and implement training programs for front desk staff to ensure excellent customer service and compliance with hotel policies.
- Daily Operations: Oversee the daily operations of guest services, including front desk, reservations, and audit, ensuring seamless execution and high levels of satisfaction.
- Leadership: Set the tone for exceptional guest service by leading by example and demonstrating strong leadership skills.
Requirements:
- Experience: 2+ years of Front Office Management experience in a branded hotel environment.
- Marriott Experience: Prior experience in Marriott is beneficial.
- Education: College degree or coursework in hospitality related field preferred.
- Skills: Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
- Communication: Excellent verbal and written communication skills.
- Leadership: High energy with effective and influential people skills, positive attitude, and desire to motivate others.
- Availability: Full availability required, must be able to work varied hours including nights, weekends, and holidays.
Benefits:
- Compensation: The hourly rate of pay for this position is $27.32.
- Bonus Eligibility: Join our team between October 3, 2024, and January 1, 2025, and you'll be eligible for a $500 signing bonus after 90 days of employment in good standing.
- Benefits Package: Benefits-eligible positions include time off, travel discounts, medical and other insurance options.
EEO Statement: This company is an equal opportunity employer.
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