Hotel Front Desk Agent

2 weeks ago


SeaTac, Washington, United States Seawind Hotel Investment LLC Full time

We are seeking a skilled Hotel Front Desk Agent to join our team at Seawind Hotel Investment LLC. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring a smooth stay for our guests.

About the Role

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering outstanding customer experiences. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise during their stay.

Responsibilities
  • Guest Services: Provide exceptional customer service to all guests, responding promptly to their needs and requests.
  • Front Desk Operations: Manage the front desk area, including checking in and out guests, assigning rooms, and handling guest inquiries.
  • Communication: Communicate effectively with hotel staff, management, and guests, both verbally and in writing.
  • Safety and Security: Ensure the safety and security of guests and hotel property, reporting any incidents or concerns to management.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of customer service experience and 1 year of hotel experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and knowledge of hotel operations and policies.
Benefits
  • Competitive Salary: $19.71 per hour.
  • Employee Discount: Enjoy exclusive discounts on hotel stays and services.
Working Conditions

This role requires flexibility, as you will need to work various shifts, including evenings, weekends, and holidays. You must be able to commute to the hotel location and be available to work on call.



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