Field Operations Supervisor

6 days ago

Athens, Georgia, United States Spectrum Full time
Job Summary

We are seeking a highly skilled and experienced Field Operations Supervisor to join our team at Spectrum. As a Field Operations Supervisor, you will be responsible for overseeing the overall fulfillment operations of our system locations from the node to the home across the assigned area.

Key Responsibilities
  • Supervise installation and service to meet customer expectations, technical quality standards, employee productivity, and company safety requirements.
  • Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network.
  • Responsible for the hiring, training, development, and performance evaluation of team members.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Ensure responsiveness and first-time resolution to installation and trouble call work orders while adhering to company quality and safety standards.
  • Provides quality assurance support and direction to field staff regarding new or existing technologies.
  • Performs field safety observations and quality control checks in accordance with company TQA requirements.
  • Resolves and proactively prevents customer escalations.
  • Establishes positive employee relations through effective individual and team communication and provides ongoing support.
  • Regularly observes and mentors employees in regard to safety, quality, productivity, and well-being.
  • Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.
  • Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback.
  • Ensures staff has and maintains necessary company-issued tools and equipment.
  • Facilitates cross-functional communications and cooperation with internal departments and service partners.
  • Instills knowledge of all company products and services.
  • Maintains records and documents in accordance with company policies and procedures.
  • Adheres to industry-specific local, state, and federal regulations, as applicable.
  • Knows, understands, and follows company policy.
  • Performs other duties as requested by manager.
Requirements
  • Ability to read, write, speak, and understand English.
  • Ability to communicate effectively with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional manner.
  • Advanced understanding of the TCP/IP stack and associated abstraction layers.
  • Advanced knowledge of network designs, network architectures, and network topologies.
  • Basic knowledge using software tools to support the current operations.
  • Knowledge in basic network devices and network appliances.
  • Ability to safely use weight-bearing equipment (such as gaffs, safety harness, and ladders) within the maximum weight limitations of that equipment.
  • Ability to use personal computer and software applications including Microsoft Office.
  • Ability to operate appropriate computer or test equipment associated with position (e.g., signal level meters, ohm meters, etc.).
  • Ability to use handheld communication devices and applications.
  • Work and travel in inclement weather.
  • Valid driver's license with satisfactory driving record within Company required standards.
  • Associates degree in electronics or related field, or equivalent work experience.
  • Industry and vendor-specific certifications and training (NCTI, SCTE, BCT/E).
  • Field Technician work experience preferred - 5+ Supervisory experience in a technical environment preferred or equivalent work experience.
  • Experience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6 cabling.
  • Experience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches, and wireless access points in commercial environments.
Preferred Qualifications
  • Ability to successfully manage face-to-face customer interactions and resolutions.
  • Demonstrated leadership qualities.
  • Ability to handle multiple projects and tasks.
  • Ability to prioritize and organize effectively.
  • Ability to supervise and motivate others.
  • Moderate knowledge of residential and commercial facility construction design/layout.
  • Basic knowledge of company products and services.
Working Conditions
  • Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold.
  • Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions.
  • Work in commercial or factory-type environments.
  • Work outdoors in all kinds of weather and at all times of the day or night.
  • Work performed near power lines and electricity.
  • Work and travel in inclement weather.
  • Some work may be performed in an office environment.
  • Work performed at various heights above ground on telephone/power poles.
  • Some out-of-town and overnight travel as the business needs dictate.
  • Occasionally required to work overtime as the business needs dictate.
  • Ability to work weekends or a second shift as the business needs dictate.
Physical Requirements
  • Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers.
  • Ability to walk over all types of terrain in all kinds of weather, while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts.
  • Ability to accurately take measurement and apply to position tasks.
  • Ability to carry, climb, and operate extension ladder (approx. 32 ft high and 90 pounds).
  • Ability to perform job from high places (i.e., poles and roofs).
  • Ability to differentiate between different sizes and colors of wires.
  • Ability to work with small components and wires to make cable connections.
  • Ability to make cable connections in tight spaces by bending, reaching, twisting.
  • Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment, and tool belts.
  • Ability to work while standing % of the time.
  • Ability to use electric or battery-operated hand tools such as drills, hammers, wrenches, screwdrivers.

  • Field Operations Supervisor

    2 weeks ago

    Athens, Georgia, United States Charter Communications Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Operations Supervisor to join our team at Charter Communications. As a Field Operations Supervisor, you will be responsible for overseeing the overall fulfillment operations of our system locations from the node to the home across the assigned area.Key ResponsibilitiesSupervise installation and...

  • UI Field Tax Operations Supervisor

    3 weeks ago

    Athens, Georgia, United States GeorgiaGov Full time

    Job Title: UI Field Tax Operations SupervisorJoin the Georgia Department of Labor as a UI Field Tax Operations Supervisor and play a critical role in ensuring compliance with federal and state laws, rules, and regulations.Key Responsibilities:Supervise field tax staff to ensure compliance with federal and state laws, rules, and regulations.Monitor staff to...

  • Tax Operations Supervisor

    4 weeks ago

    Athens, Georgia, United States GeorgiaGov Full time

    Job SummaryWe are seeking a highly skilled Tax Operations Supervisor to join our team at the Georgia Department of Labor. As a Tax Operations Supervisor, you will be responsible for supervising field tax staff to ensure compliance with federal and state laws, rules, and regulations.Key ResponsibilitiesSupervise and monitor staff to ensure assignment...

  • Parking Services Supervisor

    3 weeks ago

    Athens, Georgia, United States InsideHigherEd Full time

    Parking Services Supervisor Job DescriptionJob Summary:We are seeking a highly skilled and experienced Parking Services Supervisor to join our team. The successful candidate will be responsible for supervising and coordinating the activities of parking services staff, ensuring the efficient and effective operation of our parking facilities.Key...

  • Evening Operations Supervisor

    1 month ago

    Athens, Georgia, United States Orchard at Brookhaven Full time

    Job OverviewPOSITION: Evening Operations SupervisorREPORTS TO: Health and Wellbeing DirectorDEPARTMENT: Resident CareSTATUS: NON-EXEMPTSUMMARYThe Evening Operations Supervisor is tasked with overseeing daily activities and ensuring high-quality care for residents within their designated Community or Grove. This role involves participating in the recruitment,...

  • Evening Operations Supervisor

    2 months ago

    Athens, Georgia, United States Orchard at Brookhaven Full time

    Job OverviewPOSITION: Evening Operations Supervisor 3pm-11pmREPORTS TO: Health and Wellbeing DirectorDEPARTMENT: Resident CareSTATUS: NON-EXEMPTSUMMARYThe Evening Operations Supervisor is tasked with overseeing daily functions and ensuring the delivery of exceptional care to residents within their designated Community or Grove. This role involves...

  • Evening Operations Supervisor

    1 month ago

    Athens, Georgia, United States Orchard at Brookhaven Full time

    Job OverviewPOSITION: Evening Operations Supervisor (3pm-11pm)REPORTS TO: Health and Wellbeing DirectorDEPARTMENT: Resident CareSTATUS: NON-EXEMPTSUMMARYThe Evening Operations Supervisor is tasked with overseeing daily functions and ensuring high-quality care for residents within their designated Community or Grove. This role involves engaging in the...

  • Evening Operations Supervisor

    2 months ago

    Athens, Georgia, United States Orchard at Brookhaven Full time

    Job OverviewPOSITION: 2nd Shift Supervisor 3pm-11pmREPORTS TO: Health and Wellbeing DirectorDEPARTMENT: Resident CareSTATUS: NON-EXEMPTSUMMARYThe 2nd Shift Supervisor is tasked with overseeing daily operations and ensuring high-quality care for residents within their designated Community or Grove. This role involves participating in the recruitment,...

  • Parking Services Supervisor

    2 weeks ago

    Athens, Georgia, United States University of Georgia Full time

    Parking Services Supervisor Job DescriptionJoin the University of Georgia team as a Parking Services Supervisor, responsible for overseeing the daily operations of the parking facilities. As a key member of the parking services team, you will be responsible for ensuring the smooth operation of the parking facilities, enforcing parking regulations, and...

  • Parking Services Supervisor

    3 weeks ago

    Athens, Georgia, United States University of Georgia Full time

    About the JobWe are seeking a highly skilled and experienced Parking Services Supervisor to join our team at the University of Georgia. As a key member of our parking operations team, you will be responsible for supervising and coordinating the activities of parking services monitors and senior monitors, ensuring the efficient and safe operation of our...

  • Operations Manager Assistant

    3 weeks ago

    Athens, Georgia, United States FireStarters Recruiting Full time

    Job Title: Assistant Operations ManagerUnder the direction of the Operations Manager, the Assistant Operations Manager will direct and coordinate overall operations at the prepared foods site. This includes delegating authority to key managers/supervisors while directing all functions such as maintenance, manufacturing, production, purchasing, and...

  • Waste Reduction Supervisor

    1 week ago

    Athens, Georgia, United States InsideHigherEd Full time

    About the RoleWe are seeking a highly skilled and experienced Waste Reduction Supervisor to join our team at the University of Georgia. As a key member of our Facilities Management Division, you will play a critical role in ensuring the efficient and effective management of waste reduction services across our campus.Key ResponsibilitiesSupervise and manage a...

  • Parking Services Supervisor

    2 weeks ago

    Athens, Georgia, United States InsideHigherEd Full time

    Parking Services Supervisor Job DescriptionJoin our team as a Parking Services Supervisor and play a key role in ensuring the smooth operation of our parking facilities. As a supervisor, you will be responsible for overseeing the work of parking services monitors and senior monitors, ensuring that all tasks are completed to the highest standards.Key...

  • Area Supervisor

    3 weeks ago

    Athens, Georgia, United States Ross Stores Full time

    Job SummaryRoss Stores is seeking a highly skilled and motivated Area Supervisor to join our team. As an Area Supervisor, you will be responsible for overseeing a specific area of the store, ensuring a positive customer experience, and driving sales growth.Key ResponsibilitiesSupervise and train store associates to ensure excellent customer service and sales...

  • Shift Supervisor

    4 weeks ago

    Athens, Georgia, United States Wendy's Full time

    Why Wendy'sShift SupervisorOverviewAs a Shift Supervisor at Wendy's, you will be responsible for leading a team of restaurant staff to deliver exceptional customer service and achieve sales goals. You will be the face of the restaurant, ensuring that every guest has a positive experience.ResponsibilitiesLead a team of restaurant staff to achieve sales goals...

  • Food Service Supervisor

    3 weeks ago

    Athens, Georgia, United States Aramark Full time

    Job Title: Food Service SupervisorAt Aramark, we're seeking a skilled Food Service Supervisor to join our team. As a key member of our Food Services Team, you'll play a vital role in ensuring the success of our operations.Key Responsibilities:Oversee daily activities and maintain a safe and organized work environment.Direct staff and ensure the quality and...

  • Housekeeping Supervisor

    2 weeks ago

    Athens, Georgia, United States Compass Group Careers Full time

    Job Title: Housekeeping SupervisorWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Compass Group Careers. As a key member of our facilities management team, you will be responsible for overseeing the cleaning and maintenance of our facilities, ensuring a safe and healthy environment for our employees and clients.Key...

  • Maintenance Manager II

    1 month ago

    Athens, Georgia, United States JBS USA Full time

    Job SummaryAs a Maintenance Manager II at JBS USA, you will play a critical role in ensuring the efficient operation of our facilities and equipment. This position requires a strong leader who can direct and coordinate the activities of a technical support staff to achieve maximum efficiency and minimize operating costs.Key ResponsibilitiesDevelop and...

  • Grounds Supervisor

    2 weeks ago

    Athens, Georgia, United States Athens-Clarke County, GA Full time

    Job Title: Grounds SupervisorJoin the Athens-Clarke County team as a Grounds Supervisor, responsible for planning and directing operations involving multiple crews in performing a full range of landscape-related duties at Unified Government parks, buildings, or rights-of-way.Key Responsibilities:Supervise and evaluate assigned staff, including Landscape...

  • Shift Supervisor

    1 month ago

    Athens, Georgia, United States Wendy's Full time

    About the RoleWe are seeking a highly motivated and experienced Shift Supervisor to join our team at Wendy's. As a Shift Supervisor, you will be responsible for leading a team of restaurant staff and ensuring that our customers receive exceptional service and high-quality food.ResponsibilitiesExecute company policies and procedures to ensure a smooth and...