Direct Operations Case Coordinator

3 days ago

Miami, United States ICF International Inc Full time
Job Title: Direct Operations Case Coordinator

ICF International Inc is seeking a highly skilled Direct Operations Case Coordinator to join our team. As a key member of our team, you will be responsible for leading a team of Case Coordinators in providing child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody.

Key Responsibilities:
  • Ensure appropriate Case Coordinator coverage at all provider sites within your assigned geographical area.
  • Provide excellent supervision and operational oversight of assigned Case Coordinator team, ensuring all related tasks are completed efficiently and in compliance with program policies and procedures.
  • Conduct regular site visits at provider sites as part of Case Coordinator oversight, serving as the primary point of contact for government and care provider staff at care provider sites in your geographic area of assignment.
  • Elevate individual case issues to ORR staff related to clinical, safety, and well-being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs that affect provision of services, appropriateness of placement, and/or the safe and timely release of unaccompanied children.
  • Elevate operational concerns to ICF project leadership.
Basic Qualifications:
  • Master's degree in social work or a social science-related discipline and 5+ years of demonstrated post-graduate child welfare, case management, social service, and/or mental health professional experience.
  • Or a Bachelor's degree in social work or a social science-related discipline and 8+ years of demonstrated post-degree child-welfare, social service, case management, and/or mental health professional experience.
  • Or a non-qualifying bachelor's degree and 10+ years of demonstrated post-degree child welfare experience.
Preferred Skills:
  • Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
  • 3+ years of experience working with immigrant youth and families is highly preferred.
  • Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.

ICF International Inc is an equal opportunity employer committed to diversity and inclusion. We are proud to be a workplace that values and respects the unique experiences and perspectives of our employees. If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Pay Range: $64,273.00 - $109,264.00

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