Customer Service Representative
2 weeks ago
The Krause Auto Group has been a leader in the automotive industry for over 30 years, driven by our commitment to customer and employee satisfaction. We believe in creating a positive work environment where every employee is valued and supported.
Our Company Culture
We offer a unique opportunity to grow with our company portfolio, which includes 12 brands across 4 states. Our goal is to help people grow, promote from within, and celebrate individual success stories.
What We Offer
- Competitive Benefits
- Medical, Dental, Vision Insurance
- 401k
- Paid Vacations
- Holiday lunches/grill outs
- Employee appreciation celebrations
- Medical, Dental, Vision Insurance
- Opportunities for Growth
- Participate in team and process development sessions
- Utilize CRM tracking system daily
- Participate in team and process development sessions
Responsibilities
- Answer customer calls and establish follow-up with sales appointments
- Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with a collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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