Customer Relations Associate

2 weeks ago


Abbeville, Louisiana, United States American Cash Advance Company Full time

Customer Service Representative

Overview: Join our team as a dedicated Customer Service Representative, where you will play a vital role in fostering positive relationships with our clients.

Key Responsibilities:

  • Build and maintain strong customer relationships.
  • Identify and create opportunities for business development.
  • Send correspondence to clients to facilitate the collection of overdue payments.
  • Engage with clients both face-to-face and via phone to understand the reasons behind delayed payments, while reviewing contractual terms.
  • Conduct in-person visits to clients with outstanding accounts.
  • Document and relay updates regarding collection efforts.
  • Organize and file correspondence efficiently.
  • Process payments and accurately update customer accounts.

Essential Skills:

  • Proficient in computer applications.
  • Skilled in Microsoft Office Suite (Word/Excel).
  • Strong problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Ability to manage challenging customer interactions with professionalism.
  • Experience in cash handling.
  • Strong organizational skills.
  • Ability to work collaboratively within a team environment.

Core Competencies:

  • Integrity - Treats all individuals with respect and adheres to ethical standards.
  • Adherence to policies and procedures.
  • Professional appearance and demeanor.
  • Reliability - Consistently punctual and dependable.
  • Accountability - Takes ownership of actions and follows management directives.
  • Safety Awareness - Complies with safety and security protocols.

Requirements:

Must possess a valid driver's license, have reliable transportation, and successfully pass a background check, including driving history.

We look forward to your application


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