Assistant Manager

4 weeks ago

Phoenix, Arizona, United States Marriott Full time
Job Summary

This is an entry-level management position that focuses on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The successful candidate will assist in working with employees to carry out guest arrival and departure procedures and maintain the property's cleanliness standards.

Key Responsibilities
  • Supporting the Management of Rooms Operations Activities
    • Opens and closes Front Desk shifts/Housekeeping and ensures completion of assigned shift checklist and other duties.
    • Runs and reviews critical information contained in room operations reports.
    • Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
    • Operates all department equipment as necessary and reports malfunctions.
    • Ensures employees have the proper supplies and uniforms.
    • Understands night audit procedures and is able to comprehend and utilize reports as necessary.
    • Understands and complies with loss prevention policies and procedures.
    • Communicates performance expectations to employees in accordance with job descriptions for each position.
    • Handles employee questions and concerns.
    • Effectively schedules employees to business demands and tracks employee time and attendance.
  • Contributing Information to Support Managing to Budget
    • Supervises same-day selling procedures to maximize room revenue and property occupancy.
    • Verifies accuracy of room rates to maximize revenue opportunities.
    • Uses budgets, operating statements, and payroll progress reports as needed to assist in the management of the Room Operations.
    • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
    • Understands the impact of Room Operations on the overall property financial goals and objectives.
  • Providing for and Managing the Guest Experience
    • Assists in the investigation of employee and guest accidents.
    • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
    • Sets a positive example for guest relations.
    • Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
    • Assists in the review of comment cards and guest satisfaction results with employees.

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