General Manager
5 days ago
Job Summary
As a General Manager at 24 Hour Fitness, you will be responsible for leading a dynamic team to deliver exceptional customer service and operational excellence. You will ignite passion and purpose in your team, fostering a culture of inclusivity and community. Your role will involve overseeing day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards. You will also be responsible for developing and implementing strategies to drive membership sales, personal training sessions, and other revenue streams.
Key Responsibilities
- Recruit, train, and develop a high-performing team, providing ongoing coaching, feedback, and performance evaluations.
- Provide visionary leadership to the team, setting clear objectives, delegating responsibilities, and fostering a culture of excellence and accountability.
- Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
- Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams.
- Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
- Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
- Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
- Develop and execute retention strategies, such as member engagement programs, events, and incentives.
- Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations.
Requirements
- 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
- 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
- Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
- Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification (or willingness to obtain).
Preferred Qualifications
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
- Familiarity with sales techniques and strategies.
- Active involvement in the fitness community through professional associations or networking events.
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