Customer Service Team Leader

6 days ago


Grand Rapids, Michigan, United States Meijer Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Meijer. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Plan, direct, and supervise team members in various departments to achieve sales goals and provide excellent customer service.
  • Develop and implement strategies to improve customer satisfaction, drive sales, and maintain store appearance.
  • Recruit, select, and train team members to meet staffing needs and ensure a positive company image.
  • Monitor and analyze financial and statistical data to make informed decisions and drive business growth.
  • Lead by example, demonstrating exceptional customer service skills and promoting a safe work environment.
  • Collaborate with other leaders to achieve company objectives and drive business results.

Requirements:

  • High school diploma or equivalent required.
  • 2-3 years of related retail experience, with a minimum of one year in a leadership role.
  • Strong communication and leadership skills, with the ability to motivate and develop team members.
  • Ability to analyze financial and statistical data, and make informed decisions.
  • Successful completion of all required certifications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • The chance to work for a family-owned company that values its employees and the community.

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