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Customer Service Ambassador
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our Resident Services team as a Concierge - On Call. As a key member of our team, you will be responsible for providing exceptional service to our residents and guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- Welcoming and directing residents and guests, answering questions and addressing simple needs
- Monitoring emergency response systems and receiving and directing incoming calls
- Providing support and assistance to residents and guests as needed
Requirements:
- Previous experience in a customer service environment
- Excellent oral communication skills and ability to speak clearly
- Excellent organizational skills and ability to manage multiple tasks
- Ability to deal with stress and act responsibly in emergency situations
- Ability to use a resident-focused approach to problem-solving
What We Offer:
- Competitive hourly rate
- Exceptional benefits package
- Generous paid time off
- 401k with company match
- Award-winning training and development opportunities