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Customer Service Ambassador

2 months ago


Scottsdale Arizona, United States Vi Living Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our Resident Services team as a Concierge - On Call. As a key member of our team, you will be responsible for providing exceptional service to our residents and guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Welcoming and directing residents and guests, answering questions and addressing simple needs
  • Monitoring emergency response systems and receiving and directing incoming calls
  • Providing support and assistance to residents and guests as needed

Requirements:

  • Previous experience in a customer service environment
  • Excellent oral communication skills and ability to speak clearly
  • Excellent organizational skills and ability to manage multiple tasks
  • Ability to deal with stress and act responsibly in emergency situations
  • Ability to use a resident-focused approach to problem-solving

What We Offer:

  • Competitive hourly rate
  • Exceptional benefits package
  • Generous paid time off
  • 401k with company match
  • Award-winning training and development opportunities