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Fitness Club Manager

2 months ago

Daphne, Alabama, United States Crunch Fitness - Spanish Fort Full time
Job Description

The Crunch Fitness Manager will be responsible for ensuring the highest quality of service and facilities for our members. This includes motivating, leading, supervising, and coordinating the activities of employees to achieve financial targets and company-wide policies.

Responsibilities
  • Administration/Organization
    • Implement and communicate club policies and procedures to employees.
    • Encourage staff to work as a team and be productive.
    • Recruit and hire the highest possible caliber of staff.
  • Sales/Revenue Management
    • Lead, motivate, and manage team to achieve desired sales goals.
    • Implement and support company programs and promotions to generate new sales leads.
    • Ensure staff has a high level of knowledge about club programs, facilities, and equipment.
  • Personal Training/Revenue Management
    • Lead, motivate, and manage personal training department to achieve desired revenue and session production goals.
    • Implement and support company programs and promotions to generate new personal training client acquisition.
  • Operations
    • Coordinate and work within club support functions of Fitness, Sales, and Marketing, Accounting, and Information Technology.
    • Support personnel-related problems or difficulties by following club procedure and documentation.
    • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
  • Financial
    • Exhibit an understanding of budgets and income statements.
    • Establish controls of expenses and purchasing of club supplies.
    • Display an ability to keep expenses at or below budget.
  • Leadership/Motivation
    • Serve as a role model for employees.
    • Communicate effectively by holding weekly and individual meetings with all key club personnel.
    • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment.

Requirements

  • 4-year college degree preferred.
  • 4 years of management experience required.
  • Fitness management experience preferred.
  • Current Cardiopulmonary Resuscitation (CPR) required.

Special Skills

  • Excellent written and verbal communication.
  • Creative management techniques.
  • Strong organizational skills.
  • Strong leadership skills.
  • Strong administrative skills.
  • Strong customer service skills.
  • Strong computer skills.

Accountabilities

  • Implement and support company programs and promotions to generate new sales leads.
  • Oversee expense goals by managing payroll and general and administrative expenses.
  • Ensure the club meets Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.

Measurement Standards

  • Successful management of all financial budgetary goals.
  • Ensure standards of club cleanliness and customer service excellence.
  • Demonstrate professionalism by leading by example.
  • Membership retention.
  • Timely completion of assigned tasks and projects.
  • Follow all policies and procedures.