Fleet Service Coordinator
3 weeks ago
Job Summary:
The City of Chattanooga is seeking a highly skilled Fleet Service Writer to join our Public Works - Fleet Division team. As a Fleet Service Writer, you will play a crucial role in ensuring excellent customer service and efficient management of work orders.
Key Responsibilities:
- Provide exceptional customer service by greeting customers, understanding their repair needs, and ensuring their questions and concerns are addressed promptly.
- Accurately write up service orders, including detailed descriptions of problems reported by customers and preliminary diagnoses.
- Maintain comprehensive records of service orders, work performed, customer interactions, and billing information in the service database.
- Act as the primary communication link between customers, technicians, and vendors ensuring clear understanding of service requirements and customer expectations.
- Manage service appointments, ensuring efficient use of resources and timely completion of repairs.
- Prepare and explain invoices to customers, providing detailed information on services provided, parts replaced, and costs involved.
Requirements:
- High school diploma or GED with two (2) years of experience in an automotive service writing or similar role, or an equivalent combination of education and experience.
- Knowledge of automotive repair and maintenance is required.
- All employees must maintain Tennessee residency from the date of hire.
Working Conditions:
Positions in this class typically require sitting, talking, hearing, and repetitive motions. May require occasional lifting of up to 20 pounds. Work is primarily performed in an office within a garage or fleet management facility, with occasional exposure to shop environments.
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