Fleet Service Coordinator

2 weeks ago

Chattanooga, Tennessee, United States City of Chattanooga Full time
Fleet Service Writer Job Description

Job Summary: We are seeking a highly skilled Fleet Service Writer to join our team at the City of Chattanooga. As a Fleet Service Writer, you will be responsible for providing exceptional customer service, writing accurate service orders, and maintaining comprehensive records of service orders and customer interactions.

Key Responsibilities:

  • Provide excellent customer service by greeting customers, understanding their repair needs, and ensuring their questions and concerns are addressed promptly.
  • Accurately write up service orders, including detailed descriptions of problems reported by customers and preliminary diagnoses.
  • Maintain comprehensive records of service orders, work performed, customer interactions, and billing information in the service database.
  • Act as the primary communication link between customers, technicians, and vendors ensuring clear understanding of service requirements and customer expectations.
  • Manage service appointments, ensuring efficient use of resources and timely completion of repairs.
  • Prepare and explain invoices to customers, providing detailed information on services provided, parts replaced, and costs involved.

Requirements:

  • High school diploma or GED with two (2) years of experience in an automotive service writing or similar role, or an equivalent combination of education and experience.
  • Knowledge of automotive repair and maintenance is required.
  • All employees must maintain Tennessee residency from the date of hire.

Working Conditions:

Positions in this class typically require sitting, talking, hearing, and repetitive motions. May require occasional lifting of up to 20 pounds. Work is primarily performed in an office within a garage or fleet management facility, with occasional exposure to shop environments.

Equal Opportunity Employer: The City of Chattanooga is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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