VIP Experience Coordinator
6 days ago
About the Role
We are seeking an experienced Casino Host Specialist to join our team at the Plaza Hotel & Casino LLC. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving revenue growth through strategic relationship-building and incentive programs.
Key Responsibilities:
- Develop and implement personalized guest experiences, leveraging our resort's amenities and services to exceed guest expectations.
- Build and maintain strong relationships with high-value guests, identifying opportunities to increase loyalty and retention.
- Collaborate with cross-functional teams to design and deliver targeted marketing campaigns, promotions, and events that drive guest engagement and revenue growth.
- Analyze guest behavior and preferences, using data-driven insights to inform strategic decisions and optimize guest experiences.
- Communicate effectively with guests, responding promptly to requests and resolving issues efficiently.
Requirements:
- Minimum 2 years of experience in hospitality, customer service, or a related field.
- Proven track record of success in building and maintaining strong relationships with high-value clients or guests.
- Strong analytical and problem-solving skills, with ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with ability to effectively interact with guests, colleagues, and external partners.
- Bachelor's degree in Hospitality, Business, or a related field.
Salary Range:$60,000 - $75,000 per year
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