Retail Store Chocolate Connoisseur
2 weeks ago
Position Overview
We are seeking a highly motivated and passionate individual to join our team as a Chocolate Advisor at Lindt & Sprüngli. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a premium experience for our customers.
Key Responsibilities
Sales
Consistently contribute to the store's ability to achieve or exceed weekly, monthly, and annual sales plans by providing the highest levels of customer service, demonstrated product knowledge, and Lindt-specific selling skills.
- Demonstrate a thorough understanding and commitment to the store's sales mission on a daily, weekly, and monthly basis.
- Consistently meet or exceed individual sales goals, such as Average Daily Sales (ADS), conversion, and other key performance indicators.
- Model Lindt standards through everyday activities, including dress code, up-selling, and sales focus.
- Demonstrate personal commitment to achieving store targets by consistently promoting current marketing programs and utilizing company-provided resources intended to optimize selling activity.
- Monitor and escalate customer or product issues to management in a timely and professional manner.
Operational Controls
As part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.
- Cash Management (POS, paperwork, vendor logs, policies & procedures)
- Take initiative to re-stock shelves as needed, monitoring date codes and pricing
- Perform store maintenance & cleaning as directed. Maintain store cleanliness
- Comply with all Quality Assurance policies & procedures
Position Qualifications
Skills & Knowledge
- Ability to interact positively with customers
- Basic math and/or accounting skills
- Ability to take direction and execute work effectively
Experience
Required
- Prior retail experience, preferably in a specialty retail environment
- Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
- Ability to climb, balance, stoop, kneel, crouch, and reach with arms
Education
Required
- High School Graduate or equivalent
Other Requirements
- Must be available to work nights, weekends (Saturday and Sundays), and holidays
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