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Retail Operations Assistant Manager

2 months ago

Concord, New Hampshire, United States Pine Hollow Enterprises Inc Full time
Job Overview

Position: Retail Operations Assistant Manager

A reputable and quality-focused full-service convenience store, gas station, and car wash, is looking to hire 2 Assistant Store Managers to oversee and manage daily operations, reporting directly to franchise management.

Key Responsibilities:

  • Ensure exceptional customer service is provided at all times.
  • Maintain a safe and secure environment for both employees and customers.
  • Monitor and uphold the quality and safety of work performed by staff.
  • Facilitate job training for all employees in collaboration with the Operations Manager.
  • Conduct timely performance evaluations for all team members.
  • Establish regular communication meetings with all site personnel.
  • Address and resolve customer complaints or issues promptly and professionally.
  • Oversee, manage, and delegate tasks to ensure the site is clean, well-stocked, organized, and maintained according to company standards.
  • Manage inventory levels and place orders as necessary.
  • Ensure vendor deliveries are completed accurately and in line with company policies.
  • Prepare daily, weekly, and monthly sales and expense reports, taking necessary actions to enhance sales and profitability.
  • Organize and maintain all site documentation and manuals.
  • Define, plan, and monitor staffing needs and work schedules.

Qualifications:

The ideal candidates will possess strong organizational skills, attention to detail, and excellent leadership and communication abilities. A minimum of two (2) years of keyholder experience in a retail or convenience store environment is required. Familiarity with POS systems and backroom software is preferred but not mandatory if experience with another system is present.

The Assistant Store Managers will report directly to the Operations Manager and will be responsible for sales performance, focusing on growth, profitability, customer satisfaction, and the training and development of the entire team. Strong analytical skills are essential for assessing operations, identifying process issues, and developing effective solutions. Candidates must be capable of planning, prioritizing, and executing multiple projects with minimal direction.

The selected individuals will be expected to set annual objectives, devise and implement strategies to maximize operational sales, control expenses, and generate daily performance reports aimed at minimizing operational losses.