Universal Banker/Teller Role
3 days ago
We are seeking a highly skilled and customer-focused Universal Banker/Teller to join our team at First Mid Bank & Trust. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling cash transactions, and building strong relationships with our clients.
Key Responsibilities- Provide timely and accurate service to customers, ensuring their needs are met and exceeded.
- Abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
- Process transactions with accuracy and efficiency, including deposits, withdrawals, payments, and check cashing.
- Gain manager assistance with any suspicious transactions and obtain management approval for transactions outside authorized limits.
- Adhere to all bank compliance, security, and operational policies and procedures.
- Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
- Open accounts, including checking, savings, safe deposit box, and basic business-related accounts.
- Perform changes to existing accounts as requested by the customer.
- Proactively look for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
- Maintain professional appearance and conduct within the guidelines set forth in the Employee Handbook.
- Maintain customer confidentiality.
- May participate in bank promotions, external community events, and promotional activities.
- May be required to work in other First Mid Banking centers.
- Complete other specified duties as assigned.
- High School Diploma/GED required.
- 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
- Previous sales experience preferred.
- Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process.
At First Mid Bank & Trust, we value our employees and offer a competitive compensation package, opportunities for advancement, and a supportive work environment.
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