Customer Service Professional

4 days ago


Carrollton, Texas, United States ECS Transportation Group Full time
Job Overview

We are seeking a highly capable administrative professional to join our team as a Customer Care Representative. This is a full-time position that requires strong organizational skills, prior customer service experience, and the ability to work in a fast-paced environment.

The ideal candidate will be responsible for handling high-volume reservations via phone and email, scheduling, and dispatching. A highly skilled professional with excellent communication skills, attention to detail, and the ability to multitask is required.

Key Responsibilities:

  • Manage and resolve customer inquiries and complaints in a timely and professional manner.
  • Process and coordinate transportation requests, including scheduling and dispatching.
  • Provide exceptional customer service and ensure a positive experience for clients.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • At least 1 year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Basic computer skills and knowledge of software applications.

Estimated Salary: $45,000 - $55,000 per annum.

About Us:

ECS Transportation Group is a full-service worldwide ground transportation company based in Carrollton. We have been serving clients for over 20 years, founded on the belief that our clients' time is their most important commodity.



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