Service Department Liaison
3 weeks ago
Genesis of Charlotte is committed to excellence and seeks a talented and motivated individual to fill the role of Service Department Liaison.
About the Position:The Service Department Liaison is responsible for ensuring seamless communication between customers and our service department. This includes greeting customers, answering their questions, scheduling service appointments, and addressing any concerns.
As a key member of our team, you will be required to work closely with the Rental Coordinator, make phone calls to service customers, and maintain accurate records. We are looking for someone who is detail-oriented, organized, and possesses excellent communication skills.
Our ideal candidate will have previous experience in customer-facing roles, be able to work independently, and possess strong time management skills. If you are a team player who is eager to learn and grow, we encourage you to apply.
Responsibilities:
- Meet and greet service customers/provide exceptional customer service with courtesy and respect.
- Work with the Rental Coordinator to organize loaner/rental vehicles.
- Make phone calls to service customers to ensure satisfaction.
- Call to schedule customers in for Special Order Parts.
- Call to schedule in guests for due recalls.
- Complete prospecting steps and procedures for service customers.
- Follow up on customers and make cold calls to potential clients.
- Consult regularly with the BDC/Exchange Manager.
- Adhere to all company policies and procedures.
Benefits:
- Competitive pay starting at $15.00 per hour.
- Flexible working hours.
- Health insurance.
- Life insurance.
- Dental & Vision Insurance.
- PTO & Parental Leave.
- Short term & Long term disability.
- 401(K).
- Referral Program.
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