Administrative Support Representative

7 days ago


Matthews, Missouri, United States NC Service Solutions Full time
About the Position

We are seeking an experienced Administrative Support Representative to join our team at NC Service Solutions. As a key member of our customer service department, you will be responsible for providing top-notch support to our clients and technicians, ensuring seamless daily operations, and promoting a positive and professional work environment.

Key Responsibilities:

  • Achieve successful booking rates by building value in our Technicians and our Company
  • Professional and respectful communication with customers and teammates
  • Actively participate in both inbound and outbound phone calls
  • Effectively navigate through call scripts while showing empathy to customers concerns
  • Accurately enter data to our software program(s)
  • Communicate in a timely manner with customers reaching out through online portal(s)
  • Keep portals updated with accurate data
  • Send invoices and estimates to customers
  • Maintain and promote a friendly, positive, and professional environment
  • Provide feedback on customer service process professionally to improve teams' efficiency
  • Actively participate during team and one-on-one meetings
  • Escalate queries and concerns to proper channels by effective and timely communication

Requirements:

  • Able to work the hours of 8AM - 5PM
  • Strong Interpersonal and Customer Service Skills
  • Preferred minimum of 1 – 2 years of experience in the customer service in the home services field
  • Ability to answer a high volume of calls and emails daily
  • Analytical and problem-solving skills
  • Attentive, friendly, and patient
  • Effective time-management skills
  • Positive and driven team player
  • Proven track record of excellent attendance

The estimated salary for this position is $55,000 - $75,000 per year, based on industry standards and location. If you are a highly motivated and organized individual who excels in customer service, we invite you to apply for this rewarding opportunity.



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