Customer Experience Specialist

2 days ago


Matthews, Missouri, United States Genesis of Charlotte Full time
About the Job

We are seeking a highly skilled Service Advisor to join our team at Genesis of Charlotte. As a key member of our service department, this individual will be responsible for providing exceptional customer service and overseeing all aspects of the service process.

Key Responsibilities
  • Greet and assist customers in a friendly and professional manner
  • Listen attentively to customer concerns and document them accurately
  • Perform vehicle inspections and recommend necessary maintenance or repairs
  • Provide cost estimates and explanations of services to customers
  • Schedule appointments and communicate service updates to customers
  • Coordinate with the service team to ensure timely completion of repairs
  • Follow up with customers after service completion to ensure satisfaction
Requirements
  • High school diploma or equivalent
  • Previous experience as a Service Advisor or similar role is preferred
  • Excellent communication and customer service skills
  • Strong knowledge of automotive systems and repairs


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