Customer Care Specialist

3 days ago


Matthews, Missouri, United States Keffer Hyundai Full time

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Keffer Hyundai in Matthews, North Carolina.

This full-time position offers a competitive salary of $55,000-$75,000 per year, depending on experience, along with comprehensive benefits, including health insurance, paid time off, and retirement savings plan.

About the Job:

As a Service Advisor, you will be responsible for handling customer inquiries, scheduling appointments, and coordinating with technicians to ensure that all necessary repairs and maintenance are addressed promptly.

Key Responsibilities:

  1. Provide exceptional customer service and act as a liaison between customers and the service department
  2. Accurately document customer service requests and provide detailed explanations of recommended repairs and maintenance
  3. Prepare service estimates and obtain customer approval for repairs
  4. C coordinate with technicians to ensure that all repairs and maintenance are completed in a timely manner
  5. Provide status updates to customers regarding their vehicle's repairs

Requirements:

  • Previous customer service experience, preferably in an automotive environment
  • Excellent communication and interpersonal skills
  • Knowledge of vehicle maintenance and repair terminology
  • Strong problem-solving skills and ability to multitask
  • Ability to work in a fast-paced and dynamic environment
  • Attention to detail and strong organizational skills


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