Guest Experience Ambassador
3 weeks ago
The Miami HEAT and Kaseya Center are seeking highly motivated and customer-focused individuals to join our team as Guest Experience Representatives. As a key member of our team, you will serve as a liaison between our guests and The Heat Group, ensuring that every guest has a Five Star Service experience.
Key Responsibilities:- Provide exceptional customer service to guests, responding to their needs and concerns in a timely and friendly manner.
- Assist guests with ticketing, catering, housekeeping, finance, and general arena operations.
- Document guest suggestions, complaints, and issues at every Guest Services Booth.
- Explore ways to improve customer service and the overall experience.
- Assist guests with mobile ticket issues, questions, or concerns.
- Assist guests at every Guest Services booth by answering questions and handling issues.
- Assist with check-in services of bags, backpacks, cameras, strollers, and other prohibited items.
- Assist guests requiring relocation to an ADA platform and other seating within the Arena.
- Assist in the successful administration of the organization's designated driver program.
- Assist Season Ticket Services during HEAT games in building positive relationships with Season Ticket Holders.
- Competitive pay rates.
- Overtime pay (1.5 times regular rate) on company-observed holidays.
- Paid training.
- Free parking.
- Discounted employee meals.
- 30% discount at Miami HEAT Retail Store.
- Eligible for monthly MVP Recognition Program.
- Previous guest services experience preferred.
- Excellent communication skills.
- Bilingual in English and Spanish a plus.
The Heat Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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Guest Experience Ambassador
4 weeks ago
Miami, Florida, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at W Hotels. As a key member of our staff, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Your primary focus will be on providing personalized service, addressing guest requests, and ensuring a seamless stay for our guests....
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Guest Experience Ambassador
3 weeks ago
Miami, United States Marriott International Inc Full timeJob Title: Guest Experience ExpertAt Marriott International Inc, we're looking for a skilled Guest Experience Expert to join our team. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Key Responsibilities:Process operational needs and address guest requests in a timely and...
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Guest Experience Ambassador
3 days ago
Miami, Florida, United States Marriott International, Inc Full timeJob Title: Guest Experience ExpertAt Marriott International, we're committed to delivering exceptional guest experiences that exceed expectations. As a Guest Experience Expert, you'll play a vital role in creating memorable moments for our guests.Key Responsibilities:Deliver personalized service to guests, ensuring their stay is smooth and enjoyable.Process...
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Guest Experience Ambassador
4 weeks ago
Miami, Florida, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete reports and...
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Guest Experience Ambassador
3 days ago
Miami, Florida, United States Marriott International, Inc Full timeUnlock Your Potential as a Guest Experience ExpertAt Marriott International, we're not just looking for someone to check guests in and out. We're seeking a talented individual who can deliver an unforgettable experience that sets us apart from the rest. As a Guest Experience Expert, you'll be empowered to take the initiative and move about your space to...
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Guest Experience Ambassador
2 weeks ago
Miami, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Coconut Grove Miami. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring that our Gold Standards are met.Key ResponsibilitiesProcess operational needs and address guest...
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Guest Experience Ambassador
3 weeks ago
Miami, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at W Hotels. As a key member of our staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient manner.Complete reports...
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Guest Experience Ambassador
4 weeks ago
Miami, Florida, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete reports and...
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Guest Experience Ambassador
1 week ago
Miami, United States Marriott Full timeUnlock Your Potential as a Guest Experience ExpertAt Marriott International, we're not just looking for employees - we're looking for passionate individuals who can deliver exceptional experiences to our guests. As a Guest Experience Expert, you'll be the face of our brand, responsible for creating memorable moments that leave a lasting impression.About the...
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Guest Experience Ambassador
3 days ago
Miami, United States Marriott International Inc Full timePOSITION SUMMARY We're looking for a Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll be responsible for creating memorable experiences that exceed our guests' expectations. Responsibilities: * Process operational needs and address guest requests in a timely and professional manner * Complete...
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Guest Experience Ambassador
3 weeks ago
Miami, United States Frost Science Volunteer Full timeJob Title: Guest Experience VolunteerFrost Science is seeking a Guest Experience Volunteer to join our team. As a Guest Experience Volunteer, you will play a vital role in ensuring our guests have a positive and engaging experience at the museum.Key Responsibilities:Welcome guests to the museum and provide them with a warm and welcoming experience.Answer...
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Guest Experience Ambassador
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Miami, United States Marriott Full timeExperience the Art of HospitalityAt Marriott, we're not just about providing a smooth check-in and check-out experience. We're about crafting an unforgettable journey for our guests.As a Guest Experience Expert, you'll be the mastermind behind creating a unique and memorable experience for our guests. You'll take the initiative to deliver a wide range of...
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Guest Experience Ambassador
4 days ago
Miami, Florida, United States EAST Miami Full timeJob Title: Guest Experience HostAt EAST Miami, we're seeking a charismatic Guest Experience Host to join our dynamic team. As a key member of our Guest Experience team, you'll be responsible for creating authentic and memorable experiences for our guests that set us apart from other hotels.Key Responsibilities:Deliver exceptional guest service at all times,...
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Guest Experience Ambassador
4 weeks ago
Miami, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at W Hotels. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional manner.Complete...
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Guest Experience Ambassador
2 weeks ago
Miami, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at W Hotels. As a key member of our staff, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient manner.Complete reports...
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Guest Experience Ambassador
3 weeks ago
Miami, United States Courtyard by Marriott Full timeCourtyard by Marriott NW 79th AvenueWe are seeking a skilled Guest Experience Expert to join our team at Courtyard by Marriott. As a key member of our front desk and concierge team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Welcome guests with a warm smile and provide personalized service to ensure...
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Guest Experience Ambassador
3 weeks ago
Miami, Florida, United States Frost Science Volunteer Full timeJob Title: Guest Experience VolunteerThe Guest Experience Volunteer at Frost Science will work alongside the Guest Experience team to provide exceptional service to our guests. This role is ideal for individuals who are passionate about science and providing a positive experience for visitors.Key Responsibilities:Welcome guests to the museum and provide...
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Guest Experience Ambassador
4 weeks ago
Miami, Florida, United States Marriott International, Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Miami Beach EDITION. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences that exceed our high standards.Your primary focus will be on processing operational needs, addressing guest requests, and...
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Guest Experience Ambassador
4 days ago
Miami, United States Marriott Full timeUnlock Your Potential at Marriott HotelsAre you ready to take your career to new heights? Marriott Hotels is seeking a talented individual to join our team as a Guest Experience Expert.About the Role:As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and...
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Guest Experience Ambassador
3 days ago
Miami, United States Marriott Full timeUnlock Your Potential at MarriottAre you ready to take your career to new heights? Marriott Hotels is seeking a talented Guest Experience Expert to join our team.As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences across our global portfolio of over 6,000 properties. You will have the opportunity to work with...