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Customer Service Agent

2 months ago


Reno, Nevada, United States Atlantis Casino Resort Spa Full time

Welcome to Team Atlantis

We invite you to become a part of our team as a Hotel Front Desk Associate. In this role, you will be responsible for overseeing guest check-in and check-out processes while addressing guest inquiries and requests. You will collaborate with various departments to ensure a smooth and enjoyable experience for all guests.

Position Overview: Swing Shift Role

Key Responsibilities:

  • Cultivate exceptional guest service abilities to uphold high standards
  • Work in partnership with other departments to optimize hotel revenue
  • Thrive in a dynamic and fast-paced work environment
  • Follow company policies and procedures diligently
  • Maintain a professional and courteous demeanor at all times
  • Accurately manage guest reservations and requests
  • Execute general administrative duties as needed
  • Perform additional tasks as assigned

This position may require prolonged periods of standing, the ability to lift items weighing up to 25 pounds, and other physical activities. Strong communication skills and a keen attention to guest needs are essential.

Required Qualifications:

  • Competence in processing monetary transactions
  • Excellent communication skills coupled with a positive outlook
  • Strong interpersonal abilities

Join our team at Atlantis Casino Resort Spa and experience a supportive work environment. We provide a comprehensive benefits package, retirement savings options, tuition reimbursement, and more for our team members. Take the next step in your professional journey with us.