Customer Service Representative

2 weeks ago


Reno, Nevada, United States HG Staffing LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservation Agent to join our team at the Grand Sierra Resort. As a Reservation Agent, you will be responsible for providing exceptional service to our guests, handling incoming calls, and assisting with room reservations, cancellations, and modifications.

Key Responsibilities
  • Answer and respond to guest inquiries in a positive and clear manner
  • Provide accurate information to guests regarding hotel services, directions, and local attractions
  • Book, cancel, or modify room reservations as per guest requests
  • Assist guests with faxes, telephone calls, mail, packages, and other basic inquiries
  • Work effectively in a fast-paced environment, handling multiple software programs and tasks simultaneously
Requirements
  • Excellent customer service skills, both on the phone and in person
  • Ability to multitask and work efficiently in a dynamic environment
  • High school diploma or equivalent required; college degree preferred
  • Must speak, read, write, and understand English; Spanish language proficiency preferred
Working Conditions

This role requires working in a climate-controlled environment with moderate noise levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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