Member Service Representative
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Member Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional service to our members, ensuring a seamless shopping experience, and promoting our products and services.
Key Responsibilities- Provide member service by maintaining a clean and organized sales floor, restocking merchandise, and identifying and resolving member issues.
- Assist members with purchasing decisions, locate merchandise, and process transactions accurately and efficiently.
- Maintain knowledge of our products and services, and promote them to members through effective communication and suggestive selling techniques.
- Work collaboratively with colleagues to achieve sales goals and provide exceptional member service.
- Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.
- High school diploma or equivalent required.
- Previous retail experience, including operating front-end equipment and working with mobile retail applications, preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
- Ability to work in a fast-paced environment, with a focus on providing exceptional member service and achieving sales goals.
- Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
As a Member Service Representative at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including:
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
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