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Customer Service Specialist

2 months ago

Killeen, Texas, United States Black Rifle Coffee Company Full time
Mission Statement:

At Black Rifle Coffee Company, we are a veteran-founded organization dedicated to delivering premium, freshly roasted coffee to those who cherish America. Our passion extends beyond coffee; we embrace a culture filled with dedicated individuals who are committed to excellence, integrity, and innovation. We invite you to join us in our mission to provide exceptional coffee while supporting our veteran and first responder communities.

Job Summary
As Black Rifle Coffee Company continues to grow rapidly, we are looking for enthusiastic Team Members/Baristas who can enhance our success by delivering outstanding service to our customers. Key responsibilities include offering high-quality products, ensuring efficient service, and maintaining a tidy and organized store environment, all while demonstrating a friendly service attitude. Success in this role requires strong customer service skills, the ability to manage multiple tasks simultaneously, and a genuine enthusiasm for the Black Rifle Coffee culture.
Job Details

Leadership and Functional Responsibilities:
  • Maintain a clear focus on our mission and strive to achieve our objectives as a company, store, and individuals.
  • Pay close attention to detail when preparing quality beverages, retail items, and food products, adhering to all standards regarding recipes, product quality, and health and safety.
  • Keep a clean, organized, and well-set workstation according to Black Rifle Coffee Company standards, ensuring all equipment is functional and reporting any maintenance needs.
  • Proactively anticipate the needs of our customers and the store based on customer cues and the store environment.
  • Communicate effectively with team members and management, assist in training new team members, and contribute to a positive team atmosphere and store culture.
  • Act with transparency, integrity, and commitment, promoting the culture and mission of Black Rifle Coffee Company.
  • Follow operational policies and procedures, including cash handling, safety, and health regulations.
  • Celebrate team and individual accomplishments while fostering store morale and the culture at Black Rifle Coffee Company.
  • Maintain a customer-first attitude and a calm demeanor at all times.
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Skill Requirements
  • High school diploma or equivalent preferred.
  • 1+ years of experience in a customer service environment preferred.
  • Previous experience as a Barista or server is desirable.
  • Willingness to learn new coffee techniques and equipment.
  • Strong attention to detail.
  • Flexibility to work various shifts.
  • Basic math skills.
  • Ability to understand customers' preferences.
  • Excellent communication skills.
Position Type/Expected Hours of Work/Physical Requirements

This is a part-time position that may require long hours, including weekends and evenings.
  • While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel, bend, twist, rotate, and reach.
  • Ability to work with mechanical and brewing equipment.
  • Specific vision abilities required by this job include close vision due to computer work or brewing equipment.
  • Light to moderate lifting is required.
  • Regular, predictable attendance is required, including hours driven by business demands.
  • Ability to work in a confined area.
  • Ability to sit or stand at a terminal for extended periods.
Note: This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.