Customer Service Representative

4 weeks ago

Killeen, Texas, United States Speak Wisely Solutions Full time

Customer Care Specialist Job Description

We are seeking a skilled Customer Care Specialist to join our dynamic team at Speak Wisely Solutions LLC. As a Customer Care Specialist, you will be the first point of contact for our valued customers, assisting them with inquiries, resolving issues, and ensuring a positive experience.

Key Responsibilities:

  • Provide exceptional customer service via phone, ensuring a positive experience for our customers.
  • Assist customers with inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Work collaboratively with our team to achieve customer satisfaction and resolve complex issues.
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and quality assurance.

Requirements:

  • 1+ years of customer service experience, preferably in a call center environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and team members.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Good active listening skills, with the ability to understand and resolve customer concerns.
  • Ability to follow written and verbal instructions, with a strong attention to detail.
  • Must be able to pass a background check and have a reliable computer or laptop with internet access.

Benefits:

  • Flexible work hours to suit your lifestyle.
  • Choose the client you want to work for, with opportunities to work with multiple clients.
  • Extensive certification and support to excel in your role.
  • Opportunity to grow and advance within the organization.
  • A collaborative and inclusive work culture that values your contributions.

Why Join Our Team?

At Speak Wisely Solutions LLC, we value our employees and offer a dynamic work environment that promotes growth, learning, and teamwork. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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