Cloud Infrastructure Manager for Azure VDI

7 days ago


Vienna, West Virginia, United States T-Rex Solutions Full time

Job Summary:

We are seeking a skilled Cloud Infrastructure Manager to oversee the management and maintenance of our virtual desktop infrastructure on Azure.

About T-Rex Solutions:

T-Rex Solutions is a proven mid-tier business providing data-centric mission services to the Federal government. We design, integrate, secure, and deploy advanced technical solutions for our customers.

Responsibilities:

  • Virtual Machine Management: Design, build, and maintain standardized virtual machine templates for quick deployment and consistency across the environment.
  • Server Provisioning: Provision and manage Azure virtual servers, ensuring they meet the required specifications for various user groups and applications.
  • Update Deployment and Maintenance: Schedule and deploy updates to virtual desktops, applications, and infrastructure components while minimizing downtime and disruption to users.
  • User Support: Respond to and resolve user tickets in a timely manner, providing technical support for the VDI environment, including connectivity, performance, and usability issues.
  • Customer Service: Deliver excellent customer service by communicating effectively with end-users, understanding their needs, and ensuring a positive user experience.
  • Security Compliance: Ensure that all VDI deployments comply with the strict security protocols required in a classified environment.
  • Documentation: Develop and maintain thorough documentation on systems configurations, processes, and procedures, including change management records.
  • Collaboration: Work closely with other IT team members to ensure seamless service and quick resolution of complex issues.
  • Monitoring: Actively monitor the health and performance of the VDI environment, proactively addressing potential issues before they impact users.
  • Continuous Improvement: Evaluate and recommend improvements to the VDI infrastructure to enhance performance, reliability, and functionality.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Minimum of 4 years of experience in Office 365 administration, including Exchange, OneDrive, and SharePoint.
  • Deep understanding of Azure services related to VDI, such as Azure Virtual Desktop, Application Gateway, and Azure Active Directory.
  • Strong experience in the management and provisioning of virtual servers.
  • Proven ability to provide excellent customer support and service.
  • Strong troubleshooting and analytical skills.
  • Knowledge of IT security best practices, particularly in classified environments.
  • Must be a US citizen and possess an active DOD Secret Clearance or higher.

Benefits:

T-Rex Solutions offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including competitive salaries ($100,000 - $126,500), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development, and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment.

About Vienna, VA Location:

The ideal candidate will be essential in managing and maintaining our virtual desktop infrastructure on Azure in Vienna, VA. The role requires building machine templates, provisioning servers, deploying updates, and addressing user support tickets while ensuring high-quality customer service in a secure, classified environment.



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