Service Operations Manager
4 weeks ago
A regional leader in the sales and service of construction equipment. The company is a well-established dealership and a market leader that represents one of the top 4 global equipment manufacturers. Kimmel & Associates considers its employees to be their most important asset. By recruiting the most highly trained employees, they set their mark above the competition.
About the Position:
The Service Manager will be responsible for managing the service operations within the dealership to maximize ROI by optimizing the Service Department processes to ensure internal and external customer satisfaction. This includes providing leadership to branch personnel, shop/truck upkeep, safety and maintenance, daily communications with all techs, closing work orders, and ensuring good working relationships are maintained with customers, co-workers, sales, and other branches.
Key Responsibilities:
- Manage service operations to maximize ROI and ensure customer satisfaction
- Provide leadership to branch personnel and ensure effective communication
- Maintain shop and truck upkeep, safety, and maintenance
- Closing work orders and ensuring good working relationships with customers and co-workers
Requirements:
- 3+ years experience in Service Department operations
- Familiar with Heavy equipment products
- Knowledge of safe job practices & regulations related to OSHA, MSHA
- High School diploma and/or trade school completion in an appropriate field
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