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Customer Service Lead

4 weeks ago

Allendale, Michigan, United States SpartanNash Full time

At SpartanNash, we strive to deliver exceptional customer experiences through our front-end operations. As a Customer Service Lead, you will play a vital role in ensuring that our customers receive the highest level of service and support. Your responsibilities will include supervising and directing front-end activities, maintaining a high standard of customer service, and contributing to the financial best interests of the store.

Key Responsibilities:

  • Accurately process customer transactions, including cash, checks, debit/credit/EBT cards, and vendor coupons.
  • Ensure that return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
  • Knowledgeable of product locations and store promotions, including Ad items, special prices, and coupon deals.
  • Train and develop team members to perform front-end activities and functions.
  • Manage the selection, scheduling, and supervision of team members to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products according to established guidelines.
  • Maintain a clean, attractive, and well-stocked front-end department.
Requirements:
  • High school graduate or equivalent (GED)
  • Proficient computer skills, including email and spreadsheets
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills
  • Interpret/Analyze Financials
  • Develop/Manage Budgets
  • Delegate/Direct/Implement
  • Suggestive Selling/Knowledge of Products
  • Detail Oriented
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package. SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.

About SpartanNash:
SpartanNash is a leading food solutions company that delivers the ingredients for a better life through customer-focused innovation. Our 17,000-strong team of Associates plays an integral role in our People First culture, Operational Excellence, and Insights that Drive Solutions. We are committed to providing exceptional customer experiences and supporting the success of our supply chain customers, retail store guests, and Associates.

Why Work at SpartanNash?
We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our Total Rewards benefits package includes competitive pay, comprehensive health insurance, retirement savings, and paid time off. We also offer opportunities for professional growth and development, as well as a commitment to community involvement and social responsibility. Join our team and be part of a company that is dedicated to making a positive impact in the lives of our customers, Associates, and communities we serve.