Hotel Operations Manager
12 hours ago
We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Caesars Entertainment. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, bell, valet, and retail areas, ensuring a seamless and exceptional guest experience.
Key Responsibilities- Oversee the front desk, bell, valet, and retail areas, providing support as needed to ensure a high level of service.
- Schedule shifts and supervise front-office personnel, ensuring adequate staffing levels and effective communication.
- Communicate pertinent information to the leadership team and staff, ensuring a cohesive and efficient operation.
- Ensure the front desk area is tidy and well-stocked with necessary stationery and materials.
- Provide timely and accurate customer service, resolving guest concerns and requests in a professional and courteous manner.
- Train and support office staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Handle internal and external guest concerns and specific customer requests, escalating issues as necessary.
- Monitor stock and order office supplies, troubleshooting emergencies as needed.
- Organize and manage the office budget, ensuring accurate records of expenses and costs.
- Oversee compliance with company policies and security requirements, ensuring a safe and secure environment for guests and staff.
- Thorough knowledge of LMS (Learning Management System) is strongly preferred.
- Experience with office machines, such as fax machines and printers.
- Practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written).
- Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Good organizational, multitasking, and problem-solving skills, with the ability to prioritize tasks and manage multiple projects.
- Ability to uphold and demonstrate the highest level of integrity in all situations, recognizing standards required by a regulated business.
- High school diploma or GED required.
- Some college preferred.
- 3+ years' experience managing front office operations.
- May be subject to a smoking environment and moderate noise levels.
- Fast-paced, high-volume environment involving constant activity.
- Must be able to stoop, reach, and bend as necessary.
- Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.
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Hotel Operations Manager
3 weeks ago
Danville, Virginia, United States Caesars Entertainment Full timeJob Summary:Caesars Entertainment is seeking a highly skilled and experienced Hotel Operations Manager to oversee the front desk, bell, valet, and retail areas of our hotel. As a key member of our team, you will be responsible for providing exceptional customer service, managing front-office personnel, and ensuring the smooth operation of our hotel's...
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Hotel Operations Manager
2 weeks ago
Danville, Virginia, United States Caesars Entertainment Full timeHotel Front Office ManagerAt Caesars Entertainment, we're looking for a skilled Hotel Front Office Manager to join our team. As a key member of our front of the house operations, you'll be responsible for managing the day-to-day activities of our hotel front desk. This includes supervising staff, coordinating room assignments, and ensuring exceptional...
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Hotel Operations Manager
2 weeks ago
Danville, Virginia, United States Caesars Entertainment Full timeJob Summary:We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Caesars Entertainment. As a key member of our front office team, you will be responsible for overseeing the daily operations of our hotel front desk, bell, valet, and retail areas.Key Responsibilities:Operations Management: Oversee the daily operations of...
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Hotel Operations Manager
3 weeks ago
Danville, Virginia, United States Caesars Entertainment Full timeJob Summary:As a Hotel Front Office Manager at Caesars Entertainment, you will be responsible for overseeing the day-to-day operations of the front of the house. This includes managing staff, coordinating food preparation and presentation, and maintaining a high level of customer service.Key Responsibilities:Manage and supervise front of the house staff to...
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Hotel Operations Manager
3 weeks ago
Danville, Virginia, United States Caesars Entertainment Full timeKey Responsibilities:Hotel Operations:Oversee the hotel front desk, bell, valet, and retail areas to ensure seamless guest experiences.Schedule shifts and supervise front-office personnel to maintain high standards of service.Communicate pertinent information to the leadership team and staff to ensure alignment with company goals.Leadership and...
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Danville, Virginia, United States Shaner Hotel Group Full timeAbout the RoleWe are seeking a highly skilled Restaurant Supervisor to join our team at the Pine Barn Inn, a 97-room hotel located in Danville, PA. As a Restaurant Supervisor, you will be responsible for ensuring the smooth operation of our food and beverage department, providing exceptional guest service, and maintaining high standards of quality and...
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Danville, Virginia, United States Caesars Entertainment Full timeJob SummaryAs a Hospitality Supervisor at Caesars Entertainment, you will be responsible for overseeing the day-to-day operations of our restaurants, casino beverage service, and EVS teams. This role requires a strong leader who can motivate and develop their team members, ensuring high-quality food standards and exceptional customer service.Key...
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Hospitality Operations Manager
1 week ago
Danville, Virginia, United States Caesars Entertainment Full timeJob Summary:We are seeking a highly motivated and self-directed Hospitality Supervisor to join our team at Caesars Entertainment. As a key member of our operations team, you will be responsible for providing direction and development of support staff and team members, resulting in strong self-managed teams.Key Responsibilities:Interviews, hires, and ensures...
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2 weeks ago
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Pool Operations Manager
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Front Office Manager
3 weeks ago
Danville, Virginia, United States Caesars Entertainment Full timeJob Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Caesars Entertainment. As a key member of our hotel operations team, you will be responsible for overseeing the front desk, bell, valet, and retail areas, providing necessary support as needed.Key Responsibilities:Scheduling shifts and supervising...