Assistant Community Manager

3 weeks ago

Santa Maria, California, United States Afton Properties Full time
Job Overview

Afton Properties is seeking a highly skilled and detail-oriented Assistant Community Manager to join our team. As a key member of our property management team, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth day-to-day operations of the property, and maintaining a safe and welcoming environment for all.

Key Responsibilities:

  • Assist the Community Manager with administrative tasks, including preparing budgets, collecting rent, and sending tenant notices.
  • Oversee facility upkeep, inspecting and maintaining units, public areas, and grounds.
  • Provide exceptional customer service to residents, responding to their needs and concerns in a timely and professional manner.
  • Assist with the coordination of rent/lease, transfers, change of roommates, debt collections, renewals, and payment plans.
  • Manage delinquencies/Pay or Quit, etc. Manage Ledger Adjustment Requests through Terra and process resident referral program credits through Terra.
  • Process Move-Ins/Move-outs in a timely manner. Pre-lease and post-lease walkthroughs and periodic inspection of vacant units and annual property rented units.
  • Ensure proper maintenance of property by inspecting periodically.
  • Maintain learning compliance as required by the company by completing learning courses on a timely basis, including Fair Housing Laws, Landlord & Tenant Laws, OSHA Safety Guidelines, Equal Opportunity Laws, and ADA Laws.
  • Complete an incident report for any major or noteworthy occurrence at the property, and submit a report to VP, Regional, Manager, and HR.
  • Handle miscellaneous assignments or special projects as requested by management.

Requirements:

  • A high school diploma or equivalent is typically required, but a college degree may be preferred or required.
  • Previous experience in leasing, sales, or marketing is preferred.
  • Strong communication and customer service skills are essential, as the Assistant Manager will need to interact with residents, potential residents, and other staff members.
  • The Assistant Manager should have a thorough understanding of Fair Housing laws and regulations, as well as other pertinent rules and regulations.
  • The Assistant Manager should be proficient in Microsoft Office and other software programs used for managing leasing and marketing activities.
  • The Assistant Manager should have a valid driver's license and reliable transportation.
  • The Assistant Manager should be able to lift and move objects up to 25 pounds.

Work Environment:

The Assistant Manager will be working in an office environment, but will also need to tour the property and show apartments to potential residents. The Assistant Manager may need to attend events or meetings outside of normal business hours.

Benefits:

  • Medical Options with Employer Contribution, Vision, Dental.
  • Paid Holidays: New Year's Day, Presidents Day, MLK Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, Christmas Eve, Christmas Day, and a flexible Birthday Holiday.
  • Paid Vacation and Sick Leave.

Afton Properties is an equal opportunity employer. All employment is decided based on qualifications, merit, and business need. We are committed to providing an environment of safety and mutual respect for all staff members. Afton Properties does not discriminate based on race, religion, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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