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Senior Ski Equipment Coordinator

2 months ago

Vail, Colorado, United States Vail Resorts Full time
Job Overview

Craft Your Ultimate Outdoor Experience

Embrace the thrill of working in a breathtaking mountain environment. Whether you are a seasoned snow enthusiast or new to winter sports, this role offers an opportunity to cultivate a love for the outdoors while forming lasting relationships with colleagues and guests from diverse backgrounds.

With numerous resorts spanning multiple continents, you can choose to engage with our organization for a season or embark on a long-term career path. From the outset, you will enjoy competitive compensation, complimentary passes, free ski and snowboard lessons, significant retail discounts, and the chance to advance through our exceptional training and development programs, alongside wellness benefits designed to support your success.

Employee Advantages


• Mountain Perks: Complimentary passes for staff, discounted lift tickets for friends and family, and free ski lessons.

• Additional discounts on lodging, dining, equipment, and transportation services.

• 401(k) Retirement Savings Plan.

• Employee Support Programs.

• Comprehensive training and career development opportunities.

• Incentive Programs for referrals.

For further details, please review the Benefits Eligibility Summary.

Position Summary:

This role is pivotal in creating a warm and inviting atmosphere for guests by ensuring the prompt delivery and collection of ski and snowboard gear. You will provide immediate and courteous service to members, coordinating with various departments to communicate member arrivals and requirements. Additionally, you will be responsible for maintaining an organized valet area and equipment storage. A positive demeanor in high-pressure situations is essential.

Position Specifications:

  • Expected Pay Range: $23.04
  • Availability: Full Time & Part Time
  • Skill Level: Advanced

Key Responsibilities:

  • Welcome guests by name and engage in meaningful conversation.
  • Work outdoors in challenging winter conditions.
  • Manage all ski/snowboard equipment with appropriate labeling, ensuring organized storage.
  • Track and transport members' equipment at the beginning and end of their stay or when they finish skiing/snowboarding.
  • Organize ski/snowboard gear on designated racks for easy access.
  • Maintain cleanliness and organization in the valet area at all times.
  • Assist guests by providing prompt and courteous answers to inquiries and fulfilling special requests.
  • Utilize boot dryers at the end of each day and store boots neatly in members' lockers the following morning.
  • Coordinate equipment drop-off and return with delivery services.
  • Ensure timely return of all rental equipment.
  • Document ski tuning instructions and manage equipment transportation to and from the ski shop.
  • Maintain inventory of consumable products and communicate restocking needs.
  • Handle phone inquiries and provide accurate information regarding services and pricing.
  • Support public valet and front desk operations as needed.
  • Perform other duties as assigned.

Job Requirements:

  • Minimum of 1 year of relevant experience.
  • High School diploma or equivalent is required.
  • Some college education is preferred.
  • Prior experience in guest services is essential.
  • Valid driver's license and ability to pass a motor vehicle record check if required for driving duties.
  • Familiarity with Microsoft Office (Word, Excel, PowerPoint) is preferred.
  • Proficiency in English is required.
  • Ability to work outdoors in harsh winter conditions is necessary.
  • Capability to lift and transport up to 50 pounds is required.
  • Availability to work the entire season, including weekends and holidays, is mandatory.
  • Adherence to Presentation Policy is required.
  • Attention to detail is essential.

The expected pay range is $23.04. This is the anticipated compensation for this position, with individual salary decisions based on various factors.

Vail Resorts is committed to equal opportunity employment. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID 502962
Job Code Function: Guest Services