Ski Resort Operations Manager

4 weeks ago


Vail, Colorado, United States SKi Butlers Full time
About the Role:

As a Team Leader at Ski Butlers, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations. This is a dynamic role that requires adaptability, strong leadership skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Manage the opening and closing of the shop daily, ensuring a smooth transition between shifts.
  • Conduct pre and post-shift team meetings to ensure each Ski Technician understands expectations and responsibilities.
  • Plan delivery routes, support calls, and pickups for the current and upcoming shift.
  • Respond to customer inquiries in a timely manner, providing solutions to their needs.
  • Dispatch ski technicians on reactive support calls, ensuring prompt and efficient service.
  • Maintain brand standards, including uniforms, vans, equipment, and shop cleanliness.
  • Set up the next shift for success, ensuring a seamless transition.

Perks and Benefits:
  • Epic Merchant Pass, granting access to multiple ski resorts.
  • Free Alterra Mountain Company Employee pass, offering unlimited access to AMC-owned resorts.
  • Ability to ski every day, with some blackout dates.
  • Access to industry-discounted brands through Expertvoice.
  • Discounted access to Rossignol/Dynastar/Lange equipment.
  • 401K benefit and match for all staff members over 18 years old.
  • Location-specific, customer service-based bonuses.


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