Ski Resort Operations Manager
4 weeks ago
As a Team Leader at Ski Butlers, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations. This is a dynamic role that requires adaptability, strong leadership skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Manage the opening and closing of the shop daily, ensuring a smooth transition between shifts.
- Conduct pre and post-shift team meetings to ensure each Ski Technician understands expectations and responsibilities.
- Plan delivery routes, support calls, and pickups for the current and upcoming shift.
- Respond to customer inquiries in a timely manner, providing solutions to their needs.
- Dispatch ski technicians on reactive support calls, ensuring prompt and efficient service.
- Maintain brand standards, including uniforms, vans, equipment, and shop cleanliness.
- Set up the next shift for success, ensuring a seamless transition.
Perks and Benefits:
- Epic Merchant Pass, granting access to multiple ski resorts.
- Free Alterra Mountain Company Employee pass, offering unlimited access to AMC-owned resorts.
- Ability to ski every day, with some blackout dates.
- Access to industry-discounted brands through Expertvoice.
- Discounted access to Rossignol/Dynastar/Lange equipment.
- 401K benefit and match for all staff members over 18 years old.
- Location-specific, customer service-based bonuses.
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