Estimator Team Lead

6 days ago

Dublin, Ohio, United States Tesla Full time

Tesla, a pioneering electric vehicle manufacturer, seeks an exceptional leader with a proven track record in collision repair management to oversee the pre-appointment process and ensure seamless customer experience.

Job Summary

This pivotal role is responsible for leading and managing the pre-appointment estimator team, driving high performance, and adhering to company standards. The ideal candidate will possess strong leadership skills, a deep understanding of the estimation process, and a commitment to delivering top-notch customer experiences.

Key Responsibilities
  • extbf{Department Leadership:}
    • Lead and manage the pre-appointment estimator team to ensure high performance and adherence to company standards.
  • extbf{Process Optimization:}
    • Develop and implement efficient processes for customer communication, damage documentation, and parts coordination to enhance overall department efficiency.
  • extbf{Customer Service Excellence:}
    • Oversee customer interactions to ensure exceptional service, address any issues or escalations, and maintain a high level of customer satisfaction.
  • extbf{Training and Development:}
    • Train, mentor, and support team members, providing ongoing guidance to ensure they are equipped with the necessary skills and knowledge.
  • extbf{Quality Control:}
    • Review and validate parts-only estimates prepared by team members to ensure accuracy and consistency.
  • extbf{Collaboration:}
    • Work closely with other departments, including the collision managers and regional managers to facilitate communication.
  • extbf{Performance Monitoring:}
    • Track and analyze department performance metrics, identify areas for improvement, and implement corrective actions as needed.
Requirements
  • extbf{Professional Experience:}
    • 5+ years of experience in management within the collision industry or relevant Certificate from Vocational School in Collision Repair preferred.
  • extbf{Solution Oriented:}
    • Demonstrating a high ability to identify root cause of problems and develop solutions.
  • extbf{Excellent Communication Skills:}
    • Ability to inspire team to achieve business targets.
  • extbf{Self-Management:}
    • Capable of self-managing and working independently in limited supervision environments.
  • extbf{Adaptability:}
    • Able to work a flexible schedule, including evenings, weekends, and holidays.
  • extbf{Automotive Knowledge:}
    • Capable of reading and comprehending automotive repair procedures and knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles.
  • extbf{Communication Skills:}
    • Excellent written and verbal communication skills as well as the ability to follow instructions with experience with Microsoft Office, understanding of repair estimates.
  • extbf{Driver's License:}
    • Valid driver's license preferred.
Estimate Salary Range:

$85,000 - $110,000 per year, depending on experience and location.

Benefits
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption, and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

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