Shift Lead
4 weeks ago
About the Role
We're seeking a highly skilled Shift Lead to join our team at Sandbox VR. As a Shift Lead, you will be responsible for delivering a world-class guest experience, providing technical support and troubleshooting, and maintaining the cleanliness and organization of our stores.
Key Responsibilities
- Deliver a world-class guest experience by enthusiastically welcoming guests, guiding them through their experiences, and ensuring every moment is exceptional.
- Provide technical support and troubleshooting by mastering our proprietary technology and ensuring all play areas and equipment are properly calibrated.
- Maintain the cleanliness and organization of our stores, experience rooms, and equipment to ensure a premium and professional experience for our guests.
- Work with the store team to maintain daily checklists and audits, and proactively manage our day-of labor spend in accordance with pre-booking and unscheduled walk-ins.
- Lead the team in maximizing walk-in potential during periods of downtime, and consistently initiate check-ins with team members to provide a clear outline of the day's goals and how to achieve success.
Requirements
- One year of relevant experience at the operations management level in a retail or hospitality industry.
- Strong problem-solving skills and ability to adapt to change.
- Positive attitude and ability to work well in a team environment.
- Physical stamina to be on their feet for long periods of time and occasionally lift up to 40 lbs.
What We Offer
- A competitive hourly rate of $16.80.
- A comprehensive benefits package, including sick time, 401(k) + match, commuter benefits, and exclusive savings on entertainment, shopping, hotels, and more.
- Promotion potential, with over 40% of our store roles being promoted from within.
- A referral bonus program and employee discounts and free sessions.
About Sandbox VR
We're a leader in the location-based VR industry, committed to bringing people closer together through world-class immersive experiences. We value humility, have a collaborative environment, and believe in winning collectively.
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