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Hospitality Operations Manager

2 months ago

Philadelphia, Pennsylvania, United States The Franklin Mortgage & Investment Co. Full time

Position Overview

The Food and Beverage Manager at The Franklin Mortgage & Investment Co. oversees the daily management of all food and beverage operations, ensuring exceptional guest experiences and operational excellence. This role requires strong leadership, effective communication, and a commitment to hospitality.

Key Responsibilities:

  • Demonstrate a passion for hospitality and a strong desire to engage with guests and team members.
  • Exemplify leadership qualities by setting a positive example for the team.
  • Maintain a visible presence in both the bar and hotel to ensure service standards are met.
  • Facilitate the training and development of team members to enhance their skills.
  • Manage staff scheduling to ensure adequate coverage and efficiency.
  • Participate in the recruitment and hiring process to achieve staffing objectives.
  • Assist in service operations as needed to support the team.
  • Conduct regular inventory assessments of beverages and manage ordering processes.
  • Keep upper management informed of operational issues and take corrective actions as necessary.

Qualifications:

  • A minimum of 2 years of supervisory or management experience in a restaurant setting.
  • Proficient in restaurant financial management, including budgeting and P&L analysis.
  • ServSafe certification is required, with a strong understanding of food safety guidelines.
  • A dynamic and approachable personality, capable of creating a welcoming atmosphere.
  • Physical stamina to stand for extended periods and lift items up to 60 lbs.
  • Familiarity with standard software applications and Point of Sale systems.
  • Knowledge of labor laws applicable to the hospitality industry.
  • Ability to thrive in high-pressure environments.
  • Understanding of beverage trends, including cocktails and spirits.

Employee Benefits:

  • Discounts on services
  • Paid time off

Work Schedule:

  • Evening, night, and overnight shifts
  • Weekend availability is required

Job Type: Full-time, Salary

Compensation: $20.00 per hour

Expected Weekly Hours: Variable based on operational needs