Airport Lounge Operations Manager

3 weeks ago


Philadelphia, Pennsylvania, United States Hyde Park Hospitality Full time
Job Description

The Airport Lounge Assistant Manager is a key leadership role responsible for overseeing the daily operations of the premium lounge at the Philadelphia International Airport. This individual will be responsible for managing a team of concierges, guest service attendants, food and beverage runners, and appearance care staff to ensure exceptional guest experiences.

Key Responsibilities:

  • Manage overall day-to-day operations of the lounge, ensuring high standards of excellence are met
  • Assist in the responsibility for all operational activities, including quality improvement, sanitation, infection control, and facility-related activities
  • Deliver exceptional guest experiences and maintain excellent relationships with guests and clients
  • Ensure compliance with proper sanitation and cleaning standards, operating within budget, and identifying new ways to improve the business
  • Conduct HR functions, including recruiting and hiring, and direct the activities of up to 30 team members
  • Oversee team training and development, motivate, coach, mentor, and develop frontline and management staff
  • Achieve company and client financial targets and goals, upholding and elevating high standards regarding health, safety, and cleanliness

Requirements:

  • Management experience in fine dining, hotel, or other upscale hospitality venues (1-3 years)
  • Demonstrated leadership abilities with creating and growing a successful team
  • Ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for high-level guest service
  • Excellent communication and presentation skills, with knowledge of MS Office products
  • Ability to maintain a presentable and polished appearance, following all lawful safety, health, and liquor rules and regulations
  • Must be able to pass and obtain security background check and clearance to work in an airport environment

Benefits:

  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services

About the Company:

Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience to apply.



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