Airport Lounge Operations Manager
3 weeks ago
The Airport Lounge Assistant Manager is a key leadership role responsible for overseeing the daily operations of the premium lounge at the Philadelphia International Airport. This individual will be responsible for managing a team of concierges, guest service attendants, food and beverage runners, and appearance care staff to ensure exceptional guest experiences.
Key Responsibilities:
- Manage overall day-to-day operations of the lounge, ensuring high standards of excellence are met
- Assist in the responsibility for all operational activities, including quality improvement, sanitation, infection control, and facility-related activities
- Deliver exceptional guest experiences and maintain excellent relationships with guests and clients
- Ensure compliance with proper sanitation and cleaning standards, operating within budget, and identifying new ways to improve the business
- Conduct HR functions, including recruiting and hiring, and direct the activities of up to 30 team members
- Oversee team training and development, motivate, coach, mentor, and develop frontline and management staff
- Achieve company and client financial targets and goals, upholding and elevating high standards regarding health, safety, and cleanliness
Requirements:
- Management experience in fine dining, hotel, or other upscale hospitality venues (1-3 years)
- Demonstrated leadership abilities with creating and growing a successful team
- Ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for high-level guest service
- Excellent communication and presentation skills, with knowledge of MS Office products
- Ability to maintain a presentable and polished appearance, following all lawful safety, health, and liquor rules and regulations
- Must be able to pass and obtain security background check and clearance to work in an airport environment
Benefits:
- Medical Insurance (Health, Dental, Vision)
- Disability Insurance
- Vacation and PTO
- 401K Plan with generous Company Matching
- Employee Assistance Program (EAP)
- Employee Corporate Discounts for nationally recognized products and services
About the Company:
Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience to apply.
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