Hotel Room Care Associate

1 week ago


Lubbock, Texas, United States Intellis Full time

Job Location: Cotton Court - Lubbock, TX

Education Level: None

JOB SUMMARY: Deliver exceptional service to hotel guest accommodations in a dedicated and efficient manner. Responsible for maintaining cleanliness and adhering to company standards for appearance and hygiene. Key responsibilities include cleaning assigned rooms, vacuuming, making beds, and changing linens in accordance with our Green Policy, as well as cleaning bathrooms and organizing guest belongings.

Physical Abilities:

  • Standing/Walking: Frequently, with the ability to walk up to two miles daily on various surfaces.
  • Crouching: Regularly required while cleaning guest rooms.
  • Stooping: Often necessary during cleaning tasks.
  • Twisting: Required for loading and unloading linens.
  • Climbing: Utilizing ladders and stools as needed.
  • Reaching: Frequently required for accessing cleaning supplies.
  • Handling/Grasping: Regularly involves handling linens and cleaning supplies.
  • Pushing/Pulling: Average weight of 50 lbs, with a maximum of 150 lbs.
  • Lifting/Carrying: Average weight of 20 lbs, with a maximum of 50 lbs.

Working Environment:

  • All interior areas of the hotel.
  • Exterior areas with exposure to various weather conditions.
  • Interaction with both occupied and vacant guest rooms.
  • Exposure to cleaning chemicals in a controlled setting.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Ensure thorough cleanliness of guest rooms, including entry doors, closets, and bathrooms.
  • Maintain a high standard of cleanliness with a target of 90% or above in weekly audits.
  • Utilize appropriate cleaning chemicals according to safety regulations.
  • Prioritize cleaning tasks as directed by supervisors.
  • Change linens and towels as per company policy, ensuring hygiene standards are met.
  • Clean and sanitize bathrooms thoroughly.
  • Dust and polish all furniture and fixtures.
  • Inspect and report any damages to furniture or amenities.
  • Update the status of cleaned rooms accurately.
  • Handle guest requests and issues with professionalism.
  • Ensure all safety and security protocols are followed.

Qualifications:

  • Previous housekeeping experience preferred but not mandatory.
  • Commitment to a minimum of six months.
  • Ability to multitask and adapt to changing priorities.
  • Professional appearance and good personal hygiene.
  • Willingness to work flexible schedules as needed.
  • Strong communication skills with guests and team members.
  • Attention to detail in performing assigned duties.


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